• We hope you have a fantastic holiday season to close out 2025! Thank you all so much for being part of the Tom's Guide community!

DVD drive not reading DVDs or games

TashaLee

Estimable
Aug 11, 2015
2
0
4,510
Hello, this is my first time asking on these sorts of things but here goes...
A couple of days ago I undated my Lenovo laptop to windows 10 and when I first downloaded it, it was working fine. I am an avide player of the sims and decided today I was going to download all 16 of my sims 3 games onto my laptop. After three hours of doing it I had 12 downloaded and 4 more to go, this is when my problem occurred. The sims downloader said there was an error so I kept having to stop it loading it and begin again. Long story short, soon after, my DVD drive just stopped. It began making these weird noise, almost like a printer printing a picture with lots of ink (like a clunking sound) I didn't panic but then after this noise had finished I waited for the 'what would you like to do with this disk' and nothing appeared. I thought I might have not noticed it so I went onto 'my PC' and on the DVD/CD disk drive said there was nothing there. I tried again, still nothing. I thought it might be the disk, so I tried the next game, still nothing. I then tried a normal DVD with some hope. But as expected the noise happened again and still nothing, I have not yet tried CD, should I do so?
Now I have a feeling that I shouldn't blame windows 10 and Im not, I did install 12 games one after each other in 3 hours. But because it is such a new upgrade and there is little help online with it, I'm kinda stuck. I've tried doing things people do on windows 8 and no luck. Like I said I never do this and I'm not 100% sure this is the right site for my questions, my apologies if so and can you direct me to a website that can help if this is the wrong one? But I would quite like, if anyone had any, tips or ways to correct it, I'm just hoping that it will sort itself out and if turned off for a while it will, but that just sounds silly. I'm sorry if this is kinda all over the place but I would quite like the help.
Thank you in advance
A very confused and worried 16 year old