error code: 0xc00000e9 and stuck on a blue screen

Feb 22, 2018
1
0
10
0
My laptop is displaying a message with error code: 0xc00000e9 and stuck on a blue screen titled Recovery. Any clues how to fix this? I can't even figure out how to enter safe mode. Esc brings me to a screen that will allow me to enter setup. It's the same screen I get when entering F12. Neither let me do anything though. F8 doesn't work for me. It just brings me back to the original message with error code.
 

johnbl

Honorable
Nov 4, 2012
140
0
10,710
35
I think bugcheck 0xc00000e9 is a unexpected IO error

first thing I would check would be the cables to the hard drive. if the drive is older you might be getting read errors from the drive.

what you would do depends on if the age of the machine (drive) and if you have backups of your data
 

johnbl

Honorable
Nov 4, 2012
140
0
10,710
35
I think bugcheck 0xc00000e9 is a unexpected IO error

first thing I would check would be the cables to the hard drive. if the drive is older you might be getting read errors from the drive.

what you would do depends on if the age of the machine (drive) and if you have backups of your data
 

rgd1101

Polypheme
Moderator


Please cite the source and not plagiarize
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/error-unexpected-io-error-encountered-while-trying/7ce07a42-599a-4fa2-8448-6f156373b79e
 
Thread starter Similar threads Forum Replies Date
hmdn Laptop Tech Support 1
M Laptop Tech Support 2
Aghil Laptop Tech Support 1
Akshathere2022 Laptop Tech Support 2
K-kurt Laptop Tech Support 0
Q Laptop Tech Support 5
Liam Burroughs Laptop Tech Support 1
M Laptop Tech Support 3
N Laptop Tech Support 5
L Laptop Tech Support 1
N Laptop Tech Support 2
S Laptop Tech Support 3
TommyInfinity Laptop Tech Support 10
F Laptop Tech Support 1
J Laptop Tech Support 1
dencns Laptop Tech Support 12
F Laptop Tech Support 22
lucifer007 Laptop Tech Support 3
S Laptop Tech Support 1
I Laptop Tech Support 2

ASK THE COMMUNITY