My friend tried submitting ID as requested, but the account is not unlocked. We just tried sending alternate ID for another name (yes, he has two that can be substantiated), but the form given in the link above just says "information is missing or incorrect". I have just sent a problem report from my own Facebook account to see if there is a workaround. I sent in a "report a problem", "other", with the .Jpeg attached. I also sent in a feedback stating that this insistence on ferreting out "fake" identities is actually violating the privacy, security, and safety of some who may have very good reason for an alternate ID, such has hiding from an abusive ex-spouse, or to make it harder to mine information for Identity Theft. Now I will just see what happens....