Solved! Factory reset nextbook tablet

[LliamLliam]

I've been attempting to do a hard reset on a Nextbook tablet> ID S7JNX16A10132S. All the info I have is that pressing the UP volume and power will take you into factory settings. On this one, it instead takes me to a boot option menu with Android-IA and Android selections; no sign of any options for resetting. Using a pin in the Reset hole on the back has no discernible effect. Any suggestions? Or is it an oversized coaster?

 

[webworkings]

Perhaps you aren't following the requirements to the letter for resetting. It requires a bit of timing. I am including the full instructions below.

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.

To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the tablet.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

NOTE: If the tablet was rooted, then this won't work. You have to unroot it first.

 

[LliamLliam]

Tablet wasn't rooted. I followed this exact process and got to this boot manager screen: phone capture Not "System Recovery Mode"

 

[webworkings]

Alas I cannot look at that image it is on a restricted account. You would have to save it to an open place like same imgur.com or something similar.

Those are the correct steps unless something on that tablet was changed. If you can access the tablet, then you should also have the option to reset it in the settings area.

 

[LliamLliam]

Sorry about the image issue. New image link:

https://imgur.com/bd2jhAs

View: https/imgur.com/bd2jhAs
The problem is I can't access the tablet, any attempt to power up just leads to it cycling.

 

[webworkings]

This is not a tablet screen. You can't do the reset from any other screen/device. It has to be done from the device itself.

If you can't do anything from the device itself, then you will have to take it to a tech or get a new device.

 

[LliamLliam]

For the advice "Take it to a tech or get a new device." Thank you. As for the "This is not a tablet screen"; Actually, it is a photo taken by a Samsung S9 of my tablet, cropped to be a bit more forum friendly and submitted.

 

[webworkings]

Odd. The steps given should have worked and shouldn't have given that screen.

 

[LliamLliam]

Hence my question. It's enough to make one bite the heads off gummi bears.

 

[webworkings]

It sounds a lot like something was done to the device. Either by the manufacturer for the seller or by the seller. Alas I stick with my "take it to a tech" suggestion above. It needs to be looked at.

 

[LliamLliam]

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