Factory restore issue

quinnmarc

Distinguished
Aug 26, 2009
2
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18,510
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Trying to backup and restore Dell inspiron 11 laptop with Windows 8.1. Laptop crashed and wont load Windows. Managed to start the backup factory restore. At the rate it is completing the back up and restore it will take days?? Please advise best course of action? Percentage completion is exactly 40 minutes for 1% is this normal??
 

USAFRet

Splendid
Moderator


Why did it "crash"? Possibly bad hard drive?
 

quinnmarc

Distinguished
Aug 26, 2009
2
0
18,510
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Not sure what happened the laptop just started stuttering and running sluggish. So I shut it down then when I went to reboot it loaded straight into Dells system repair screen.
 
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