Freezing/ locking up randomly

[mcarney73]

I have an hp envy touch screen and it is constantly freezing or locking up randomly everyday have to hard restart it every time. It will not take windows update. And I have done the multi hour test on the system and it passes. It’s 2 years old what to do now?

 

[Deleted member 217926]

MERGED QUESTION
Question from mcarney73 : "Freezing/ locking up randomly"

I have an hp envy touch screen and it is constantly freezing or locking up randomly everyday have to hard restart it every time. It will not take windows update. And I have done the multi hour test on the system and it passes. It’s 2 years old what to do now?