Freezing/ locking up randomly

Jan 23, 2019
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I have an hp envy touch screen and it is constantly freezing or locking up randomly everyday have to hard restart it every time. It will not take windows update. And I have done the multi hour test on the system and it passes. It’s 2 years old what to do now?
 
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MERGED QUESTION
Question from mcarney73 : "Freezing/ locking up randomly"



 
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