Graphics card detection problem

Cheezburgr

Estimable
Dec 28, 2015
11
0
4,560
0
Greetings lads! I have a tiny problem here, this here old laptop from a time before time's graphics card stopped doing its job, it's an HP laptop, model g6-1313sq.
It's supposedly got two graphic cards or some wizardry but none of em are getting detected which is quite aggravating since I can't play anything that requires DirectX.
It had a couple problems in the past and I sent it to a handyman for some repairs but it came back like this, he said the card wouldn't get detected.

HP troubleshooting turned up a whole lot of nothing as one can expect from tech support these days so I'm all out of options, I don't want to send it again because I need it for work and those guys take their time around here when it comes to repairs. It's barely holding up as it is.

When I look in the device manager, it does show the graphics card there but there's a yellow warning triangle next to em. The PCI device and the Ethernet Controller's got em too.
I've tried disabling the cards and re-enabling them but it didn't do much. The AMD driver (by the way the cards are Radeon HD 7450M and Radeon 6480G) won't detect them, gives me an error straight when I try to open the control panel for that.

Here's the dxdiag:
http://pastebin.com/4ACGRDkx
And a picture for good measure:
http://i.imgur.com/WIEVD98.png

Cheers and happy holidays!


 

Cheezburgr

Estimable
Dec 28, 2015
11
0
4,560
0
Windows 7, I have no idea what the dude did to my machine to be frank. Where do I get the drivers, from the HP website? Cause when I checked there and told it to do an analysis it only gave me stuff for audio and the touchpad.
 

Cheezburgr

Estimable
Dec 28, 2015
11
0
4,560
0
I'm trying to install the video card driver and there's a pop up telling me that the files are already present, and if I wish to overwrite them.
So I guess the stuff is already there, so that couldn't be the problem, should I still try to overwrite them files?
 

Cheezburgr

Estimable
Dec 28, 2015
11
0
4,560
0
It was a friend from work that had a degree in computer science, he's moved to the United Kingdom since and I don't know how I'd go about contacting him. I gave him the laptop for a couple days since the HDD had some problems and when it came back it was like this. I didn't really mind since I was getting a new one.

But then that fantastic piece of work I had just acquired at quite a bargain price had its motherboard fried so I had to come back to this old thing.
 

ffg7

Honorable
Moderator
download & install ccleaner http://filehippo.com/download_ccleaner/download/5b069d7e2fdeda2ff198f2a40a57583d/ but do not run yet. uninstall everything to do with the videocard in add\remove programs then use windows explorer to find then delete everything to do with videocard. run ccleaner's registry multiple times til nothing found. do safe for restore point. defrag the hard drive. restart the computer, download & install the video drive in that link I provided.
 

Cheezburgr

Estimable
Dec 28, 2015
11
0
4,560
0
Actually I think I fixed it, I deleted the registry manually, set the bios GPU setting to fixed and then reinstalled the drivers. It works now.
 
Thread starter Similar threads Forum Replies Date
Atharva1313 Laptop Tech Support 0
B Laptop Tech Support 3
A Laptop Tech Support 1
B Laptop Tech Support 1
A Laptop Tech Support 1
V Laptop Tech Support 2
A Laptop Tech Support 1
H Laptop Tech Support 3
N Laptop Tech Support 1
A Laptop Tech Support 1
L Laptop Tech Support 2
N Laptop Tech Support 1
M Laptop Tech Support 1
L Laptop Tech Support 3
M Laptop Tech Support 1
A Laptop Tech Support 2
R Laptop Tech Support 4
R Laptop Tech Support 7
F Laptop Tech Support 1
B Laptop Tech Support 2

ASK THE COMMUNITY