Headset/phone jack problem.

lollys

Prominent
Nov 20, 2017
2
0
510
0
Can I receive sound in both ears using headset with fixed phone? I have a Sennheiser headset (3.5mm) and a Gigaset phone (2.5mm). I am converting with a jack adaptor. The headphones work perfectly on a mobile but not on the fixed phone, I can only hear through 1 ear. I have tried 3 convertors, all with 2 or 3 black bands so should be stereo. Gigset have said that I should receive in stereo but it's just not happeneing. Any suggestions please?
 

MicroT

Commendable
Apr 5, 2016
6
0
1,520
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Double check there is no dust or fluff in the 3.5mm jack, there is a chance the jack could also be broken which no amount of adapters will help. at that point a replacement jack may be needed which a repair shop can do or you can do yourself witha guide from ifixit
 

MicroT

Commendable
Apr 5, 2016
6
0
1,520
3
Double check there is no dust or fluff in the 3.5mm jack, there is a chance the jack could also be broken which no amount of adapters will help. at that point a replacement jack may be needed which a repair shop can do or you can do yourself witha guide from ifixit
 

lollys

Prominent
Nov 20, 2017
2
0
510
0


Thank you, I'll check that.
 
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