how do you know you have a virus/trojan?
I'm using a laptop. Nope just in my laptop.what os? where did you get the installation media?
how are you connect to the network? no issue on other device connect to the same network?
Jusst chrome and microsoft teaminstall anything after you did the factory reset?
I did look and have no idea what you are talking about. can you put in what you think you seeing?Look at the picture i sent you.
Image: https://ibb.co/884Nj2q
Look like hardware issue.It not normal. Then my computer like this
When i open world mincrosoft it will show the same but $sw(name)I did look and have no idea what you are talking about. can you put in what you think you seeing?