Solved! How can I help my laptop recognize Bluetooth headphones?

[Isaiah90]

I have an HP 15.6" Laptop with Windows 10, DVD Player/Writer, Bluetooth/HDMI/Ethernet - 1TB Storage (15-db0031nr) that won't recognize Sony MDRXB950b1 extra base headphones. I tried contacting Sony and they said there's nothing wrong with the headphones. I bought a Bluetooth adapter and that didn't work. I tried uninstalling Bluetooth, starting and stopping Bluetooth services, using a different USB port, Turning bluetooth on and off, enabling Bluetooth, making PC discoverable, upating windows, tried event viewer and making sure Bluetooth support service worked. Nothing worked. I really need help!

 

[COLGeek]

That should not be the case. Make sure (assuming the on-board BT is installed and works) is enabled in your BIOS.

 

[COLGeek]

Is the BT adapter the laptop shipped with enabled? Have you ever connected, successfully, to any other BT device with this system?

https://www.hp.com/us-en/shop/pdp/hp-notebook---15-db0031nr-4jb82ua-192545639828-partner

Also, have you followed all of the pairing instructions provided here?

https://helpguide.sony.net/mdr/xb950b1/v1/en/contents/TP0001176138.html

Have you tried pairing the headphones to any other device, like a smartphone?

 

[Isaiah90]

Is the BT adapter the laptop shipped with enabled? Have you ever connected, successfully, to any other BT device with this system?

https://www.hp.com/us-en/shop/pdp/hp-notebook---15-db0031nr-4jb82ua-192545639828-partner

Also, have you followed all of the pairing instructions provided here?

https://helpguide.sony.net/mdr/xb950b1/v1/en/contents/TP0001176138.html

Have you tried pairing the headphones to any other device, like a smartphone?

The Bluetooth adapter was not shipped with the laptop. I tried connecting my phone to the laptop but it didn't work. I think my laptop recognized it but I couldn't transfer files from my phone to the laptop. I tried pairing my headset to the laptop with those instructions but that didn't work. I successfully paired my headset to my phone through Bluetooth though.

 

[COLGeek]

Odd, it seems that laptop should have had this installed:

802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo

 

[Isaiah90]

Odd, it seems that laptop should have had this installed:

802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo

Yeah and I don't see how Bluetooth failed to work even with the adapter. Maybe the laptop is too old?

 

[COLGeek]

That should not be the case. Make sure (assuming the on-board BT is installed and works) is enabled in your BIOS.

 

[Isaiah90]

That should not be the case. Make sure (assuming the on-board BT is installed and works) is enabled in your BIOS.

What do I do when I pull it up?

 

[COLGeek]

Look for the section with your hardware device settings. Typically, there is a section where you can enable/disable devices.