Solved! How can I help my laptop recognize Bluetooth headphones?

Dec 26, 2021
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I have an HP 15.6" Laptop with Windows 10, DVD Player/Writer, Bluetooth/HDMI/Ethernet - 1TB Storage (15-db0031nr) that won't recognize Sony MDRXB950b1 extra base headphones. I tried contacting Sony and they said there's nothing wrong with the headphones. I bought a Bluetooth adapter and that didn't work. I tried uninstalling Bluetooth, starting and stopping Bluetooth services, using a different USB port, Turning bluetooth on and off, enabling Bluetooth, making PC discoverable, upating windows, tried event viewer and making sure Bluetooth support service worked. Nothing worked. I really need help!
 

COLGeek

Cybernaut
Moderator
Dec 26, 2021
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Is the BT adapter the laptop shipped with enabled? Have you ever connected, successfully, to any other BT device with this system?

https://www.hp.com/us-en/shop/pdp/hp-notebook---15-db0031nr-4jb82ua-192545639828-partner

Also, have you followed all of the pairing instructions provided here?

https://helpguide.sony.net/mdr/xb950b1/v1/en/contents/TP0001176138.html

Have you tried pairing the headphones to any other device, like a smartphone?
The Bluetooth adapter was not shipped with the laptop. I tried connecting my phone to the laptop but it didn't work. I think my laptop recognized it but I couldn't transfer files from my phone to the laptop. I tried pairing my headset to the laptop with those instructions but that didn't work. I successfully paired my headset to my phone through Bluetooth though.
 
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