I have an HP 15.6" Laptop with Windows 10, DVD Player/Writer, Bluetooth/HDMI/Ethernet - 1TB Storage (15-db0031nr) that won't recognize Sony MDRXB950b1 extra base headphones. I tried contacting Sony and they said there's nothing wrong with the headphones. I bought a Bluetooth adapter and that didn't work. I tried uninstalling Bluetooth, starting and stopping Bluetooth services, using a different USB port, Turning bluetooth on and off, enabling Bluetooth, making PC discoverable, upating windows, tried event viewer and making sure Bluetooth support service worked. Nothing worked. I really need help!
The Bluetooth adapter was not shipped with the laptop. I tried connecting my phone to the laptop but it didn't work. I think my laptop recognized it but I couldn't transfer files from my phone to the laptop. I tried pairing my headset to the laptop with those instructions but that didn't work. I successfully paired my headset to my phone through Bluetooth though.