Question Hp Omen17-x temp goes 90 and screen goes black

Jun 6, 2019
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Whenever i play high end game like GTA-V or Metro Exodus etc on charger plugged in for more than 5 minutes, screen goes black and everything freezes and i have to do shutdown it by pressing power button for long.

while on battery mode it never happens.

cpu temp on charging varies from 75-95C and on battery 60-70C.

I have resetted, updated everything required.

Any help will be appreciated.
 

webworkings

Titan
Apr 6, 2016
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Try this and see if it has any effect...
  1. Go to "Control Panel" and then "Power Options".
  2. Next to the plan you are using click "Change plan settings".
  3. On this next screen make sure it is not set to sleep or turn off the display.
  4. Then click "Change advanced power settings".
  5. There are a lot of areas to check in here, but I would start with "Multimedia Settings".
  6. Then go to "When playing video" and change the "Plugged in" option to balanced.
See if this helps.

You may also want to check the other settings in here.

Make sure you click "Save" or "Apply", depending on the screen, after any changes. Then when all done click "OK" and restart the computer. See if this resolves it.
 
Jun 6, 2019
6
0
10
Best answers
0
Try this and see if it has any effect...
  1. Go to "Control Panel" and then "Power Options".
  2. Next to the plan you are using click "Change plan settings".
  3. On this next screen make sure it is not set to sleep or turn off the display.
  4. Then click "Change advanced power settings".
  5. There are a lot of areas to check in here, but I would start with "Multimedia Settings".
  6. Then go to "When playing video" and change the "Plugged in" option to balanced.
See if this helps.

You may also want to check the other settings in here.

Make sure you click "Save" or "Apply", depending on the screen, after any changes. Then when all done click "OK" and restart the computer. See if this resolves it.
Well, i have done all this even i have undervolted it too.
But nothing seems to be working.
 
Jun 6, 2019
6
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Then I would either contact the manufacturer (if it is under warranty) or take it to a local tech to have a looked at.
Warranty is over and i took it to local, he dust cleaned it and applied thermal paste of low quality which seems to be not working well than the previous one.
I'm thinking to try liquid metal.
Should i go with it?
 
Jun 6, 2019
6
0
10
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If you feel comfortable doing it yourself I don't see why not.

You might also consider a different local tech. Sounds like the one you saw was not so great.
So, Today i went to local tech market but none of them knew what to do with it. i asked for liquid metal paste but none of them even had that. :/
 
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