Yea, I hit a few snags on that one, you are correct on one thing, I am like Ragnar Danneskjöld.
I would like to mention a few things here in defence of this situation:
1. This is what I do full time, but I was going through a custody case for my daughter, which I was my own lawyer for and won. That is over, "The package is secure
2. That order was placed on: 8/11/2006 and shipped: 8/24/2006.
8/11 was a Friday. This was shipped within 9 business days, but I do in almost 99% of cases ship within 10 calendar days. Also, at that time I did not cary any inventory, which now I have $20,000 in inventory and can get machines out much quicker.
3. I now have a very sophisticated database for tracking everything from components all the way down to the day you get it.
4. Tech Support emails on this were probably not answered right away because of #1 above, but I am sorry, I usually answer within an hour. If that is still an issue with the touchpad press Fn + F1
to disable & enable the touchpad. that can be found on the index page XIII of the manual, very bottom right under Touchpad 7 Mouse, you can find how to work the touchpad features on page 2-11 of your printed manual and if you were to need to install a driver for some reason that would be on page 4-9.
His website needs help since it really doesn’t adequately tell you what’s shipping or how components and options really work; and there isn’t much in the way of “online support” or forums (the best place is here).
I am working on that now.
Concern two was payment via paypal… this isn’t a Ebay purchase and real online shops take plastic directly.
I am a PayPal merchant and I have found people know PayPal and feel more secure using it. Also, since I do "x" amount of business a month with PayPal my fees are actually much lower than a merchant account using them. Customer security and lower fees I can pass along to my customers is what I look at in most cases.
Like I said though, it’s a small operation and nothing was terribly out of the ordinary for a young startup,
This is very true, prior to June I was not selling a 40th a month in notebooks as I do today, so I did not have many of the things in place that I do now. It is true I was going through some growing pains as a small business at that time.
I also still have a rectangular hole in my lid meant for some label that was going to "be shipped later".. two weeks later
Yes, it is true, I have Executioner name plates on the way that are going out to everyone that got Executioners from me. I am waitin on the machine shop who told me I would have them in 4 days ... 5 weeks ago.
Mark caters to the high end gamer laptop. I didn’t feel he was trying to sell me something I didn’t need; he understood how I planned to use this machine and made recommendations that were well suited to my wants and desires.
Understanding you're dealing with an individual, and all that implies... the good and the bad, is part of ordering with Killernotebooks.
I addressed a lot of "went wrong" with this order, and I am still working on some of it, namely site update etc. One thing is for sure, I do treat you like an individual even though I have a database now and have grown up a lot (I even took the Executioner picture with the gun and the whip off the site (for better or worse) I had a customer, Rusty above, call me the other day and said something I have been thinking a lot about... "One day you'll be so big, you aren't going to be able to cater to everyone's desires, and I know you probably don't want to hear that, but it's probably going to happen."
I appologize for a semi-bad experience you had.