I have a gateway NV57H that won't power on the blue light just flashes 5 times

[bs983]

I had ran windows startup repair but then it froze loading windows so i pushed the power button to shut it off. When i went to restart it i wouldn't come on just the blue light flashes.I have taken out the battery but that didn't work. any help would be great thank you

 

[Prostar Computer]

Feel free to peruse through user manual and support documents for it: http/support.gateway.com/us/en/product/default.aspx?tab=1&modelId=3518

When you took out the battery; did you leave it AND the AC adapter disconnected for several minutes? Hit the power button a few times to drain the current? Doing so resets the embedded controller.

 

[bs983]

yes i have done that

 

[edwardsmith]

You have to run windows setup again and install windows proper. Else you are not able to install windows make a conversation with your system gateway support member.

 

[Lyskar]

I could not help but notice no one resolved this issue. A client brought in a Gateway laptop with the same issue. Mean-while my client explained to me her view, I used my universal Power Supply and voila back on! It was the original Gateway/LiteON brick-shaped power supply that failed.
I could not lend out my only universal power supply so I ordered another compatible brick and advised my client on the delivery time and that it's better to let the laptop recharge overnight to prevent battery damage.
-just passing it forward-tips are appreciated

 

[Lyskar]

Ooops. After further troubleshooting I found out it was the power cord. one of the prong was broken. my loss. but it should help anyone whom is troubleshooting the issue themselves.