I tried to factory reset my laptop like the agent told me to and now it will do nothing I cannot get past the Your Device Couldnt be Factory Reset. It will not go to home screen, Nothing. Please help me I cant do anything with it now. I am furious because the agents keep telling me things to try and I cannot get thru to them that it will not Go To ANY other screen. It will say Do you want to Reset or Shut Down, I choose Reset, Nothing it idles like its thinking, But says again, Device Couldn't be Factory Reset. And Shut down is the only thing it will do. A few people I asked says it is most likely a Hardware Issue which is nothing I can fix myself. Does this sound correct or anyone have any suggestions? Please help I cant afford to go out and get another.