I have Windows 7 Home Premium now

[Cynthia Salmons-Lang]

I have Windows 7 Home Premium now. I've taken the laptop back to 'brand new' but still the machine runs slow when I'm online. Sometimes a video plays ok, but mostly they keep getting hung up.. some website time out..

My laptop worked fine and was fast till a month ago. After a week or so I figured I'd overloaded it so I cleaned it off and took back to new, but it is still giving me problems. I've done virus and trojan checks and everything I can think of.

My question is.... If I do an upgrade to Windows 7 pro, with a clean install, would that help? I did not get disks when I bought this so I can't do a clean install of home premium?

Any ideas?

Thanks Cynthia

 

[ingtar33]

sounds like you might have a virus.

a new version of windows won't speed up your system. try downloading malwarebytes and run a full system scan. download adwcleaner from bleepingcomputer.com and run a scan as well

check your installed programs in the control panel -> programs and features menu. uninstall everything installed since this issue started

 

[USAFRet]

I've taken the laptop back to 'brand new'

Brand new, as in how it came from the factory? Likely there is far too much crapware running.
Look into that.

Win 7 Pro vs Win 7 Home Premium won't affect how it runs.
Crapware vs no crapware will.