I Need Help!

[Guest]

About every few times i click a link, it brings me to a page that says, " Your pc has detected to viruses...." It gives me a number to call, and some other information. It is usually a red screen. I don't know for sure what it is, or how to get rid of it, but I know its fake and someone out there is trying to do something. How do I get rid of this? It also might have generated from click a fake "x" on ads.

The viruses it mentioned were something along the line of rootkit. and trojan. If anyone has a solution please help me out.

Edit:

This is what I keep seeing.

WARNING!
YOUR COMPUTER MAY BE AT RISK:
888-640-2911
For emergency Tech Support call immediately
The system may have found (2) viruses that pose a serious threat
Rootkit.Sirefef.Spy ./ Trojan.FakeAV-Download
Your personal and financial information
may not be secured.
Call us now for support
888-640-2911

 

[daswilhelm]

download and run a full scan with malware bytes.

 

[Guest]

I use Super Anti-Spyware atleast 2 times a week if not more. And after I had this problem I used and anti adware. Check out my update above please.

 

[hans_pcguy]

One thing to do, Run Combofix from bleeping computer dot com. It just works!

 

[daswilhelm]

I use Super Anti-Spyware atleast 2 times a week if not more. And after I had this problem I used and anti adware. Check out my update above please.

it's pretty obvious that "super anti-spyware" isn't working, if you've scanned multiple times and you are still having an issue. use malware bytes.

 

[Guest]

I use Super Anti-Spyware atleast 2 times a week if not more. And after I had this problem I used and anti adware. Check out my update above please.

it's pretty obvious that "super anti-spyware" isn't working, if you've scanned multiple times and you are still having an issue. use malware bytes.

That is so weird. My dad uses it, my brother uses it, I got it because a friend uses it, and they don't have any problems. I'm not saying you are wrong, I just don't get why mine doesn't work.

 

[daswilhelm]

maybe your dad, brother and friend dont have machines that are currently infected.

 

[Guest]

MaleWarebytes.org right?

 

[daswilhelm]

malwarebytes.org, not malewarebytes.

just get the free version.

 

[Guest]

maybe your dad, brother and friend dont have machines that are currently infected.

They don't.

 

[Guest]

I am running the scan right now. I really hope this works. I don't know for sure if my pc is infected, but it surely is annoying and scary to see this happening everyday.

 

[daswilhelm]

I am running the scan right now. I really hope this works. I don't know for sure if my pc is infected, but it surely is annoying and scary to see this happening everyday.

if it doesn't we will troubleshoot further. this is always my recommended first step for these issues.

 

[Guest]

One thing to do, Run Combofix from bleeping computer dot com. It just works!

It isn't that I don't trust you, but I have never heard of that one, nor have I been or seen that site. I have heard of malwarebytes.org.

 

[Guest]

Do you run in to people with these problems often?

 

[daswilhelm]

Do you run in to people with these problems often?

yes it's the majority of pc issues that i see these days. computers dont really break anymore physically.

 

[Guest]

Well the other problem is all the knuckleheads out there these days who think its funny or want money from people. I am only 15 and I have come to realize this. Thanks for helping me through this by the way.

 

[Guest]

Ok so the scan is done. Before I quarantine all the files, is there anything specific I should look for?

 

[daswilhelm]

you can note what infections it found, but its not really relevant. how many different infections did it find?

also, after quarantine, reboot the system, and run a FULL scan once more.

 

[Guest]

I restarted. started my second scan. While I did so I opened Pandora. Pandora opened and in another tab the same virus window opened.

 

[Guest]

By the way there were 30 something threats I think total. Now different threats from different sources I don't remember.