I started using my wd my passport 2 tb on my Samsung smart tv. All of the sudden certain folders won't play but others will.

Tim_133

Commendable
Feb 7, 2017
1
0
1,510
0
I have tried to factory reset my tv but had no success it still won't play certain folders. For example one folder could have an avi. File and it won't work but another will also have the same file and it will. Any help is greatly appreciated.
 

D_Know_WD

Estimable
Jul 30, 2014
309
0
5,910
124
Hi there Tim_133,

Sorry that you are facing some issues with your WD drive. :(

It may be a good idea to back up the data until you sort that out.

What is the file system of the drive? You can check that out if you go to Disk Management.
What are the supported file systems by your TV? (NTFS, FAT32, etc.)

Also, you can run both short and extended DLG tests on the drive: http://products.wdc.com/support/kb.ashx?id=yxCOLY

Let me know how this goes,
D_Know_WD :)
 

D_Know_WD

Estimable
Jul 30, 2014
309
0
5,910
124
Hi there Tim_133,

Sorry that you are facing some issues with your WD drive. :(

It may be a good idea to back up the data until you sort that out.

What is the file system of the drive? You can check that out if you go to Disk Management.
What are the supported file systems by your TV? (NTFS, FAT32, etc.)

Also, you can run both short and extended DLG tests on the drive: http://products.wdc.com/support/kb.ashx?id=yxCOLY

Let me know how this goes,
D_Know_WD :)
 
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