I tried to push and hold 0 key when powering up laptop it still takes me to windows error recovery screen and wont let me chos

[themoonshinesbright0]

Toshiba laptop factory reset help

 

[hang-the-9]

If you changed any partitions on the laptop or installed your own version of Windows on the system, it may not be able to get to the recovery partition.
Get the Windows media for your version of Windows, and run a setup using the disk.