Inspiron 3542 Battery Issue

[Matt_116]

So this is an odd problem that requires a little bit of explaining.

My current laptop is a 2 year old Inspiron 3542 which I use for school and the like. In the past two months, an issue with the battery has been ongoing.
Depending on where pressure (and I mean like light pressure of a hand resting on device!) is applied, the battery status on the system tray will either read a normal (I assume?) readout of say, 95% plugged in and charging or a "Battery not detected" message. This gets especially annoying when I am using it on the go and the Laptop suddenly shuts down, again due to said pressure.
I have tried a new battery in it and the problem still exists and I have thoroughly blown the battery bay with compressed air. I believe (But I'm probably wrong) that the issue lies with either the battery contacts on the system board or the internal electrical components.

I hope that wasn't too long winded!

Thanks in advance

 

[hang-the-9]

If you tried a new battery, the issue is with the contacts, does it sit tight in the laptop? Usually there is a corner that is lose or the thing wiggles too much.

If that's the case, you may need to have the case replaced or possibly just tape the battery or hold it in with a dab of hot gun clue at the edges so it does not move. Just make sure you don't get the glue or tape anywhere near vents or open areas of the laptop.

 

[jsmithepa]

Some connector/cabling is loose.

As usual on every battery related issue, do you know what your Charge Cycle Count and Health is?

 

[Matt_116]

If you tried a new battery, the issue is with the contacts, does it sit tight in the laptop? Usually there is a corner that is lose or the thing wiggles too much.

If that's the case, you may need to have the case replaced or possibly just tape the battery or hold it in with a dab of hot gun clue at the edges so it does not move. Just make sure you don't get the glue or tape anywhere near vents or open areas of the laptop.

The new battery sat quite snug, however I will look into that again, just incase I missed something.

Some connector/cabling is loose.

As usual on every battery related issue, do you know what your Charge Cycle Count and Health is?

I don't know the battery Charge Cycle Count, however the ePSA preboot test says that the battery health is normal.