Laptop does not recognise external mic

Status
Not open for further replies.

pabcadmon

Honorable
Sep 12, 2013
5
0
10,510
0
Im trying to use an external mic on my asus k550c laptop. Basically, in control panel, the external microphone is not showing under sound - manage audio devices - recording. It only shows 1 item - the internal mic, even if i tick "show disconnected/disabled devices".

I've updated REALTEK HD audio drivers from ASUS webpage. What is going on?

Thank you!
 

pabcadmon

Honorable
Sep 12, 2013
5
0
10,510
0


No it doesn't need any drivers, it's just a simpel desktop mic.
Yes, it does work in other systems.
 

burdenbound

Distinguished
Aug 9, 2011
142
0
18,710
28


Have you tried restarting the system? Have you ever used another mic on your laptop i.e. do you know for sure the port on your laptop functions correctly.
 

pabcadmon

Honorable
Sep 12, 2013
5
0
10,510
0


Restarting the system doesnt work, and the laptop is brand new so no, i havent tried any other mic. I believe the problem is somehow driver related as there is no external mic device in the control panel, but I may be wrong...
 

burdenbound

Distinguished
Aug 9, 2011
142
0
18,710
28


When you go into device manager do you have any unidentified devices?
 

pabcadmon

Honorable
Sep 12, 2013
5
0
10,510
0


No, everything seems to be in order:
 
If you plug an external microphone, it will replace the internal microphone, nothing will show up for that microphone. In the "sound - manage audio devices - recording", if you speak in the microphone, did you see the meter at the right reacts to the sound ?
 

pabcadmon

Honorable
Sep 12, 2013
5
0
10,510
0


No, it doesnt move at all
 
So let me see if I have all the facts, if you go to recording without the external microphone, the green bars will go up, but when you plug the external microphone, nothing happens. Do you have a "headphone output/microphone input" combo jack port ? If you have, the plug for the microphone is not compatible with your laptop.
 

XxHaimBondxX

Honorable
Mar 9, 2013
2
0
10,510
0
Hope this brings it to the active discussion. I have very similar situation, two laptops running windows 8 Asus AO756-2626 and HP dm4-3099se. Internal mic works on both. I have two computer mics and one professional type that needs an adapter for the jack. When I insert either mics, nothing happens on either laptops. The external mic in the sound settings is greyed out and says currently unavailable.
 

Fosunes

Estimable
Nov 24, 2014
3
0
4,510
0
I have the exact same problem with my ASUS X550C, I have a splitter with 3 plastic splits (TRRS), which works fine on a friends similar notebook with the very same headset, and on my PC it doesn't recognise anything besides what's been there since I first started the PC.

I have already uninstalled and installed the latest version (which apparently was the one I had before, with AudioWizard instead of MaxxAudio (I'm not sure if it actually is called like that, but I do know the name is close) in the speaker tab) of Realtek HD Audio drivers from Realtek's website.
It's really frustrating to not being able to use my external mic, and have the people I speak with listening to every single key I hit when typing.

I've also look over the web, and haven't found any solution, nor cases that wouldn't be solved by purchasing the right splitter, which I bought thinking that it would be the solution, untill I find this topic which also leads to no fix.

Please let me know what can be causing this problem!

P.S.: When I plug the splitter with my headset pluged to it, the headset speakers work, but the mic doesn't. I'm sure it's not neither headset's nor splitter's problem because I tested it on a friends similar laptop, same brand, same look, just not sure of the model..
 

Fosunes

Estimable
Nov 24, 2014
3
0
4,510
0


Thing is, the box that pops asking which device I connected only shows: Speaker, Speakers and
Something about output..

I've already checked device manager, nothing, did more than I thought I could, and so far I guess the only solution may be getting a usb adapter.. Only, of course, if it works..
 

kerumbo

Estimable
Jan 25, 2015
2
0
4,510
0
I've gone through all kinds of irritation and expense over this issue, and maybe I can save you from banging your head against a wall. The combo port will NOT work with an external, standalone mic. You CANNOT fix this with any kind of splitter. You CANNOT fix this by endless fussing with the audio settings, in either Windows or Realtek. Asus and other laptop manufacturers have BROKEN the old mic port, and they did it on purpose because they imagine nobody wants to plug a real mic into a 3.5mm jack. They are wrong of course, but there's no going back. Just don't let them lie to you and waste your time.

What does work? Get a USB mic, a decent one. The Blue "Snowball" is so good I have to turn the gain way down. Or get a full-featured external USB sound-card (not the Turtle Beach Amigo II, which unfortunately does not work for this). I got the Creative Soundblaster X-Fi Surround 5.1, which works with any regular mic I plug into it, with zero noise -- plus it can do line in, RCA plugs out, 5.1 surround and optical digital out.

I hate what Asus (and others) did with the stupid "combo jack" but they'll never admit how horrible it is, so don't make yourself nuts -- bite the bullet and go USB. Or, maybe give up having any "real" mic and try a headset that's made for the ridiculous combo port. Or stoop to using the built-in mic, if your laptop has one -- it might not be as bad as you'd think..
 

judy101

Estimable
Feb 7, 2015
1
0
4,510
0
I tend to agree so I did buy Startech's virtual 7.1 external sound card but can't get it to solve my microphone problem. Computer recognizes it but I can't get sound to work. any suggestions?





 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
S Laptop Tech Support 3
Raven1738 Laptop Tech Support 2
T Laptop Tech Support 5
SnackinMcCracken Laptop Tech Support 1
A Laptop Tech Support 1
P Laptop Tech Support 0
S Laptop Tech Support 15
B Laptop Tech Support 4
N Laptop Tech Support 6
Z Laptop Tech Support 1
C Laptop Tech Support 5
C Laptop Tech Support 0
S Laptop Tech Support 0
B Laptop Tech Support 2
Y Laptop Tech Support 0
TheWalkingDazz Laptop Tech Support 2
S Laptop Tech Support 8
J Laptop Tech Support 3
M Laptop Tech Support 1
B Laptop Tech Support 2

Similar threads


ASK THE COMMUNITY