Laptop freezes and need hard restart to work again.

[Doutor]

Three weeks ago I bought a new Omen 17 inch laptop. It has a GTX 1070 and an i7 6700 HQ in it and has worked like a charm. But today, I was playing Mass Effect Andromeda and suddenly the computer froze. Mouse wouldn't move, no sound coming from the dialogue nothing. I tried alt-tabbing but nothing showed up. After a hard reboot I went again to play the game and after like 10 minutes it had happened again. So again I had to hard reboot it. Since I thought it was a game problem I went to see a movie online. Halfway through the movie same thing happens and I had to reboot it again. It has never happened to me before, and I'm a bit scared that my brand new laptop is already failing. Any one got any clue of what the problem can be?

 

[festerovic]

Get monitoring software that writes to log, and check out your temps of the GPU and CPU.

 

[Doutor]

Get monitoring software that writes to log, and check out your temps of the GPU and CPU.

What software would you recommend?

 

[festerovic]

Realtemp and OpenHardwareMonitor are two that I use for CPU and system, and GPU-z or MSI afterburner for GPU.

 

[Doutor]

Realtemp and OpenHardwareMonitor are two that I use for CPU and system, and GPU-z or MSI afterburner for GPU.

Downloading RealTemp and GPU-z. Should I game and copy what the temperatures are?

 

[festerovic]

Check the settings and make sure that they are writing to a log file, so that you can see the point at which the machine restarts. Try playing until it crashes. If it doesnt, try to see how high the temps go.

 

[Doutor]

Check the settings and make sure that they are writing to a log file, so that you can see the point at which the machine restarts. Try playing until it crashes. If it doesnt, try to see how high the temps go.

After an hour of playing, it didn't crash this time. The max temperatures where 67ºC/152ºF for the GPU and 70ºC/158ºF for CPU.

 

[festerovic]

temps are decent. Next step for me would be to run memtest86 from a boot cd (their page has isos that you can just burn and go with) and check all your ram.

 

[Doutor]

temps are decent. Next step for me would be to run memtest86 from a boot cd (their page has isos that you can just burn and go with) and check all your ram.

So after almost a week of gaming, today it froze again while playing The Witcher 3. And the laptop was burning hot, but I didn't have the software opened so I cant really know what temperature it reached but it was REALLY hot

 

[rgd1101]

Return it if it still possible