My laptop [Windows 10] recently has been freezing on the boot screen "ASUS in search of incredible". It's a ZX53VW with a SSD drive, less than 6 months old and haven't made any hardware changes. The freeze occurs less than 1 second into the boot.
I'm (typically) unable to access bios with any of the function keys. 'escape' occasionally does it (in about 40 or 50 attempts). When I am able to get into bios, I can to boot windows from there and the os seems to behave normally. however if i reboot from windows, i get the same freezing behavior.
I reset the OS (which re-installed windows and wiped installed apps, but may have the same drivers), and reset bios to defaults. I'm still getting the freezing behavior. Prior to that, I removed most of my installed programs with no effect.
My first guess is a driver issue that's hanging up the boot process, rather than hardware (since windows seems to work properly if I manage to get that far). Asus hasn't been able to help yet, but is early in the process.
Does anyone have suggestions?
Thanks!
Duane.
I'm (typically) unable to access bios with any of the function keys. 'escape' occasionally does it (in about 40 or 50 attempts). When I am able to get into bios, I can to boot windows from there and the os seems to behave normally. however if i reboot from windows, i get the same freezing behavior.
I reset the OS (which re-installed windows and wiped installed apps, but may have the same drivers), and reset bios to defaults. I'm still getting the freezing behavior. Prior to that, I removed most of my installed programs with no effect.
My first guess is a driver issue that's hanging up the boot process, rather than hardware (since windows seems to work properly if I manage to get that far). Asus hasn't been able to help yet, but is early in the process.
Does anyone have suggestions?
Thanks!
Duane.