laptop keeps restarting

Rookiepc2712

Estimable
Sep 29, 2015
10
0
4,560
0
my aftershock sm15 keeps restarting. sometimes with the :( your pc ran into a proble......if you'd like to know......error:driver_power_state failure and sometimes it just gives me a blue screen with (e filled on the screen. May i know hwat is the problem?i am running windows 10 btw. this are my specs
Intel® Core™ i7-6700HQ Processor (Quad Core 6th Gen)
- NVIDIA Geforce GTX 960M 2GB GDDR5 Graphics
- 15.6" FHD Matte IPS Display (1920x1080)
- 30 Day 0 Dead Pixel Policy
- IC Diamond Thermal Compound CPU (Free Lifetime Thermal Compound Re-pasting)
- 8GB DDR3L 1600MHZ (8x1)
- White
- 1TB 7200RPM HGST HDD
- 8 x DVD ± R/RW/4X +DL Super Multi Drive & Software
- Intel 3165 AC WIFI+BT
- Color Calibration Service
- Windows 10 Home 64 Bit
- 2 Years Parts 3 years Service (Carry In).
it is not just when i am running games. sometimes when i am watch videos. this happens too
i also have an 120gb samsung 850 m.2 ssd that has my windows 10 on it
 
if it a new laptop and you just got it it may be lose ram or video card from shipping. take the battery out and the ac power and flip the unit over and with a small screw driver open the ram bay and see if the ram is locked in. if it locks locked in reseat it. from another pc make a bootable memtest86 usb stick and boot the laptop from it and run it see if the laptop ram has any errors or the unit shuts down.
http://www.passmark.com/products/bit.htm
try running this see if the laptop passes. if anything fails return the unit if you can for a new unit or repair.
 

Rookiepc2712

Estimable
Sep 29, 2015
10
0
4,560
0


it is a new laptop. However. I am afraid that opening that part would void its warranty. i only just bought it 4 days ago. It began restarting on the first day itself.
 

Rookiepc2712

Estimable
Sep 29, 2015
10
0
4,560
0


thanks m8
 
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