Laptop recovery mood (won't start)

[Adaman123]

Hi,
My Dell laptop will start up, go into recovery mode, it will go trough recovery mode and then say that it couldn't find the problem and that I should try.... I tried all the things in the list and the laptop just reboots and the whole thing happens again. Help please!
Thanks in advance!

 

[ffg7]

so I presume none of the safe-mode menu options worked?

 

[Adaman123]

so I presume none of the safe-mode menu options worked?

it goes from the windows loading icon with the bar under it and then goes straight into the recovery mode... I don't even get to see the safe mode options (the command promt thing, and safe mode)
P.S its windows 7

 

[ffg7]

use f8 for safe-mode menu.

 

[Adaman123]

use f8 for safe-mode menu.

Im in a pre-boot system assessment build 4129 scannig through memory.
I got an error:
http/
After the pre-boot assessment is done (30 min) I'll do the safe mode thing.
Thanks.

 

[ffg7]

Error Code 0147
Msg: Error Code 2000-0147
Msg: Unit 0: Optical drive BIST -- OPU test faild.
The given error code and message can be used by Dell Technical Support
to help diagnose the problem.
http/en.community.dell.com/support-forums/disk-drives/f/3534/t/19241255

 

[Adaman123]

Error Code 0147
Msg: Error Code 2000-0147
Msg: Unit 0: Optical drive BIST -- OPU test faild.
The given error code and message can be used by Dell Technical Support
to help diagnose the problem.
http/en.community.dell.com/support-forums/disk-drives/f/3534/t/19241255

There's no answer on there...
On the website it says something drive failure. Would that be hard drive failure or cd/dvd driver or something else?

 

[ffg7]

is dvd drive so does your laptop have 1 as some new laptops don't come with 1 built in?

 

[Adaman123]

is dvd drive so does your laptop have 1 as some new laptops don't come with 1 built in?

yeah, I have a dvd drive. If this is failing (not working) would it stop my laptop from running/turning on/working?

 

[ffg7]

it is possible. what is the make & model# of that dell?

 

[Adaman123]

it is possible. what is the make & model# of that dell?

It's a dell inspiron N7010
Reg model: P08E
Reg type No.: P08E001
if you need any other codes tell me.

 

[ffg7]

read this link on how to remove your dvd drive. only need a small Philips screwdriver to remove 1 screw to remove the drive. leave the drive open when you shutdown the laptop to use the tray to pull the drive out of the laptop. turn on laptop to see if will load into windows properly. http/downloads.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-17-n7010_service%20manual_en-us.pdf

 

[Adaman123]

read this link on how to remove your dvd drive. only need a small Philips screwdriver to remove 1 screw to remove the drive. leave the drive open when you shutdown the laptop to use the tray to pull the drive out of the laptop. turn on laptop to see if will load into windows properly. http/downloads.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-17-n7010_service%20manual_en-us.pdf

It's late where I am, so I will try this in the next couple of days and will update if it worked.
Thanks for the help so far.

 

[ffg7]

no problem as thinking of going to bed soon too as it is 11:25pm est here.

 

[Adaman123]

read this link on how to remove your dvd drive. only need a small Philips screwdriver to remove 1 screw to remove the drive. leave the drive open when you shutdown the laptop to use the tray to pull the drive out of the laptop. turn on laptop to see if will load into windows properly. http/downloads.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-17-n7010_service%20manual_en-us.pdf

So I did this and the computer would still go right to recovery mode, and then when it finishes it says it couln't find the problem and restarts, etc.
Anything else that might be causing the problem and making the laptop not work? maybe that error doesn't affect anything.
Thanks in advance

 

[ffg7]

do you have or can borrow a laptop drive plus a windows install disk to do a test?

 

[Adaman123]

do you have or can borrow a laptop drive plus a windows install disk to do a test?

I have a windows install disk but not a laptop drive.
Anything else I can do?

 

[ffg7]

anything on the laptop you want saved?

 

[Adaman123]

anything on the laptop you want saved?

Yeah, there is a lot of photos and resumes I have to get off of it. I have another computer (PC) that I could put the data on but don't know how because it doesn't work.

 

[ffg7]

in what way does it not work?