I am the seller of an Acer VN7-591G Black Edition. Worked fine, had it powered off on the Windows 10 set up screen- bubble wrapped it up and shipped it.
Buyer shows me a picture of the damaged box which looks beat up as hell compared to the new box I shipped it out in. Clearly postals dropped it, the buyer decides to return it after showing me the picture of the no bootable disc screen.
I got it today and everything is as I shipped it, including the internal components, but the laptop says "no bootable device" with that pic of a cd. I opened it up, reconnected HDD after doing a visual inspection, didn't work. Then I did the same for the SSD, and cleaned the metal strips on the plug in part too. No good.
I know from previously setting up the laptop that by default it installs Windows 10 onto the SSD. So I assume Windows is one the SSD and not the HDD which is why it's not booting on either.
I checked out the BIOS and there is no SSD located in the boot priority order.
Buyer shows me a picture of the damaged box which looks beat up as hell compared to the new box I shipped it out in. Clearly postals dropped it, the buyer decides to return it after showing me the picture of the no bootable disc screen.
I got it today and everything is as I shipped it, including the internal components, but the laptop says "no bootable device" with that pic of a cd. I opened it up, reconnected HDD after doing a visual inspection, didn't work. Then I did the same for the SSD, and cleaned the metal strips on the plug in part too. No good.
I know from previously setting up the laptop that by default it installs Windows 10 onto the SSD. So I assume Windows is one the SSD and not the HDD which is why it's not booting on either.
I checked out the BIOS and there is no SSD located in the boot priority order.