Laptop won't connect to internet via ethernet nor wireless

Sergio_8

Estimable
Jan 21, 2016
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4,510
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HP laptop running Vista will connect to a network via wifi, but not to the internet & the network remains "unidentified. As well, when using ethernet, it doesn't appear to recognize it's connected at all. I've looked around and tried things I've found with people having similar problems. I've tried the reset commands for ipv4, ipv6, & winsock, restarted & it still doesn't work. Firewall's turned off. I've also tried un&reinstalling the wireless driver. The actual ethernet driver doesn't seem to be able to be uninstalled (nothing happens when I try). This is what the ipconfig /all, gives me. Can anyone help?

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SERGIO-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1F-3A-44-81-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80:: d957:134a:94a5:b951%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.185.81(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 251666234
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-47-56-06-00-1E-68-19-56-10

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-68-19-56-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B850998A-F552-40C9-A61F-8F2E97B50
4A7}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.185.81%14(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{E4804C8F-DBE8-4EF3-B523-F0F06C0D6
642}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
 
Hi,

Please do try these troubleshooting steps that may help in solving the issue. Do try to uninstall/reinstall the wireless adapter, use it hardwired first while you're doing troubleshooting with it.
- Go to Device Manager and uninstall the Atheros AR5007 802.11b/g WiFi Adapter.
- Next is to download and install the wireless adapter from HP.
- Here's the link for that driver: ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54972.exe
- Once installed reboot your laptop for all the changes to take effect.
- Do try to connect wireless again and see if the same problem will persist or not.
- If these will not work I would suggest running System Restore first, restore it back to an earlier date or time when it was working properly.
- If System restore will not work try connecting in Safe Mode with Networking.
- While the laptop is booting up repeatedly press on F8 until it shows Advanced Boot Options, select Safe Mode with Networking.
- In Safe Mode if it does connect that means it could be a problem with your firewall. (Norton or other Antivirus software).
- Uninstall your Antivirus software completely then try it again.
- Your last resort would be to reinstall Windows if all these troubleshooting steps will not work.
 

Sergio_8

Estimable
Jan 21, 2016
2
0
4,510
0
Thanks for the response. Unfortunately, none of that worked. It doesn't recognize when it is hardwired with an ethernet cable.
 
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