lenovo black screen problem

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mocknjay18

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Jan 5, 2018
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my lenovo ideapad 110 can login but in the desktop the screen is black with a responsive cursor . what should i do? help anyone help? i already tried the ctrl+alt+del and the task manager is working but no app is running. i also tried connecting it to a tv using hdmi but still the screen is black.
 

webworkings

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Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 
Mar 20, 2018
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The above isn't a solution. I've hit this on two M710s in the last week. One was a week old and the second is a new, out of the box setup with only Office installed. It will log in normally and then go to a black screen with only a cursor showing. Task Manager will launch and every application I've tried - IE, etc. - will launch fine from there. Explorer is running. Stopping and starting it changes nothing. There is no Taskbar. Shell Infrastructure Host is running. Stopping and restarting it changes nothing. There are no restore points. SFC does nothing. An In Place Upgrade does nothing. The only thing I've found that will fix this is a complete reinstall of the OS.
Feel like I'm chasing ghosts here.
Oh - one possible clue - Lenovo Vantage wouldn't launch before this happened.
 
Apr 17, 2018
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Did you find a solution for this? I have 3 brand new Lenovo ThinkPad Carbon X1’s (6th gen) and 4 ThinkCentre M910s that have the same issue after a reboot. Prior to it windows 10 apps didn’t work including Lenovo vantage.
 
May 16, 2018
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I solved the problem. The issue is the Intel graphics drivers WDDM 1.O, 1.1, 1.2, 1.3. I removed them and use the core default windows drivers and all is well.
 
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