Hi all,
I' struggling with my laptop. I may have accidentally downloaded a virus. It's pretty fatal.
I basically only get an error with a QR code. The error is, "0x000021a, your pc ran into a problem and needs to restart. We're just collection some error info."
I scanned the QR code and it takes me to MS site, but it's not helping. I can't get past the LENOVO splash screen.
I CAN get into BIOS, but nothing else. I tried to use the USB tool that I downloaded from MS, but it won't even go past that.
Any ideas? Can I reformat the HD? Will that take care of any virus?
Thanks all,
I' struggling with my laptop. I may have accidentally downloaded a virus. It's pretty fatal.
I basically only get an error with a QR code. The error is, "0x000021a, your pc ran into a problem and needs to restart. We're just collection some error info."
I scanned the QR code and it takes me to MS site, but it's not helping. I can't get past the LENOVO splash screen.
I CAN get into BIOS, but nothing else. I tried to use the USB tool that I downloaded from MS, but it won't even go past that.
Any ideas? Can I reformat the HD? Will that take care of any virus?
Thanks all,