My daughter has a Lenovo Flex 3 laptop that she got about a year and a half ago (warranty expired now, of course) that is refusing to boot. When you start the computer it gets to logo on the black screen and the spinning Windows wheel and won't go past that. No matter how long you let it sit.
Pushing f8 at boot up will get us an additional "preparinging automatic repair" but it also never progresses and leaves us stuck on the same boot screen.
We've tried the novo button and it doesn't have a "reset" option under that menu. it only has 4 options- normal startup, BIOS setup, boot menu (boot preference order), and system recovery. System recovery will show it "loading files" a couple of round then ends up at the same frozen logo screen.
Other recovery options I've seen listed (such as hitting F10 and ALT) has absolutely no effect. We can't get any other load screens, reset options, factory settings, or even an option to load into safe mode. Just same old frozen Lenovo logo with a spinning circle.
Any clues as to what to do? Can I create a windows boot disk/ thumb drive that can override this and perhaps boot from it? Can it be repaired? Or are we looking at a lost computer?
Pushing f8 at boot up will get us an additional "preparinging automatic repair" but it also never progresses and leaves us stuck on the same boot screen.
We've tried the novo button and it doesn't have a "reset" option under that menu. it only has 4 options- normal startup, BIOS setup, boot menu (boot preference order), and system recovery. System recovery will show it "loading files" a couple of round then ends up at the same frozen logo screen.
Other recovery options I've seen listed (such as hitting F10 and ALT) has absolutely no effect. We can't get any other load screens, reset options, factory settings, or even an option to load into safe mode. Just same old frozen Lenovo logo with a spinning circle.
Any clues as to what to do? Can I create a windows boot disk/ thumb drive that can override this and perhaps boot from it? Can it be repaired? Or are we looking at a lost computer?