Talking to someone on the phone longer wasn't the point of what I said.
It was that they give you people to talk to, to help resolve problems, who actually don't know anything about what they are doing. Not all of course. There are those who do, but it is quite common for companies to hire someone, place them in a tech support position, with them having little or no knowledge of the 'tech' they are helping you with, and little training. I have worked for many companies over the years and seen this happen over and over. I will be the one or one of maybe 3 people in the training class that actually has any clue about anything. So, again, it isn't the time on the phone so much as the lack of good tech support that bothers me (any many others).
Also, I have been around computers a really long time. I do actually know how much they have improved, and how much the pricing has gone down. I still have my old Otrona Attache.
http/oldcomputers.net/attache.html Can't bring myself to get rid of it.
Things were crazy expensive, and gave you way less than computers today, yet it was still an awesome machine. My first computer using Windows was back in 1992. Cost me over a grand, but was well worth it.
Microsoft has been through many changes since I started, and for the most part I think they have been good. That said, I don't think all of them are a good idea.
I would never say someone else has to agree with me, nor that someone else is wrong because they feel differently. I am just expressing my opinion.