Microsoft No-respond to Xbox 360 54% Failure

[rigaudio]

[citation][nom]soldier37[/nom]I love it, lol the crapbox failing... No way ha[/citation]
Crapbox? Is that really the best you can come up with?

 

[TeKEffect]

I don't know a single person with one that hasnt had it replaced

 

[mman74]

The only reason MS would not refute the numbers, is if they actually sat on their own studies that shows that in fact the true failure rate is worse. If you have an Xbox that has never broken down on you, don't harp about it like you are in a majority. No, you are either very lucky, or you just recently bought it.

 

[davisorle]

[citation][nom]mman74[/nom]The only reason MS would not refute the numbers, is if they actually sat on their own studies that shows that in fact the true failure rate is worse. If you have an Xbox that has never broken down on you, don't harp about it like you are in a majority. No, you are either very lucky, or you just recently bought it.[/citation]

So you are telling me that I lied with my last post of how I have been using my 360 when i bought it on day one? Are you serious now? lol

 

[eskimo_1]

it was only 18 months until my xbox 360 broke, peice of shit it is. Really regret not upgrading that extended warranty... Fuck you M$.

 

[HVDynamo]

[citation][nom]MitchMeister-[/nom]My friend got the red ring of death, was too lazy to send it in, sold it to me for $50. I found out it wasn't registered to him, sent it in, works great for years, only took like two weeks to get it back too. So yeah, they do fail, but at least the service is decent.[/citation]

Ha ha, did your friend also go out and buy a new one because of his lazyness, I know a guy that did exactly that. I almost bought the bad one from him, but he wanted more than I would spend (He knew that I would send it in.)

 

[HVDynamo]

[citation][nom]Rab1d-BDGR[/nom]How did they arrive at 54%? Given enough time 100% of any device will fail, hence MTTF stats on HDDs and other components. Is the MTTF for the X360 particularly worse than other devices?[/citation]

That would be MTBF (Mean Time Before Failure) I could understand the typo in one place, but twice, I just had to comment. That, and yes given enough time 100% will fail, thats not really the point of this. The point is that 54% is a ridiculously high failure rate this early in the products life.

 

[HVDynamo]

actually its not before, its between in MTBF, My bad

 

[jay236]

http://www.youtube.com/watch?v=SULO8OBW7u0

Lol.

 

[claudeb]

Mine was of the first batch and it is still running strong, the AV controller burned out a year ago and had to send it in for a 100 dollar repair, but other than that its fine. I don't play my PS3 enough for it to break on me.

 

[bin1127]

In comparison then the PS3 even at 600 is really quite cheap since you'll be buying at least 2 360s. Or, you can think of the trashed xbox an incentive to try out the 299 PS3.

 

[anamaniac]

Hell, out of warranty and they still shipped and fixed my 360 for free (but I had to pay for the packing peanuts, oddly). The free 1 month live card is a good enough *sorry for fucking up* for me. Only took about 2 weeks, which is fine because I still have a PS2 and computer to game on.

 

[ossie]

That's what you get, by using SW "development" techniques in the HW world.

 

[naterandrews]

This generation of consoles is just sad.

360 has some great games and a tremendous head start. But the failure rate is just something you can't ignore!

The PS3 up until now, has been undeniably prohibitively expensive. Even at $299, that isn't exactly an impulse buy mass market price. Besides apparent pricing issues, they are overly arrogant and think the brand would sell the system itself.

Nintendo is going strong (surprising many); but they've had continual issues with meeting production demand up until just recently. And having an opportunity to transform from a notorious younger-demo catching brand, they are now turning into the casual gaming hub instead?

While I'm sure my post will get it's fair share of detractors, fanboys, etc. I just think that this generation is just crap. The PS2, Xbox and Gamecube of last gen. were appropriately priced, offered great games, and had good system reliability. What has happened?

 

[JonathanDeane]

"I just think that this generation is just crap. The PS2, Xbox and Gamecube of last gen. were appropriately priced, offered great games, and had good system reliability. What has happened?"

I think MS and Sony both believed they could capture the HD home theater market and set top box type market...

They both where wrong to a point lol well I think Sony managed to pull off a little of the BluRay HD bit but not enough to swing the market in there favor.

I think Nintendo focusing on the gaming market was the right move but the publishers wanted HD to sell the latest gen games... (I like the idea too) So you have the lead console in sales with the least amount of content... ughhh

Microsoft should be taken to task over the failure rate of the 360... Not for the units manufactured in the first 6 months or so they probably did not know exactly how bad it would be but 3 years out just is horrible.

 

[afrobacon]

So the M$'s console is about as reliable as its browser... not surprised.

 

[jmchien]

[citation][nom]Rab1d-BDGR[/nom]How did they arrive at 54%? Given enough time 100% of any device will fail, hence MTTF stats on HDDs and other components. Is the MTTF for the X360 particularly worse than other devices?[/citation]
[citation][nom]HVDynamo[/nom]actually its not before, its between in MTBF, My bad[/citation]

Actually, not to get too technical, but Mean Time To Failure (MTTF) also works here considering they (consoles) are not suppose to fail more than once.
Always, yes eventually every electronic devices will fail at some point, but I believe this problem (overheating, etc...) started right from the getgo... and I believe MTBF for hard drives are more than just a few years.

 

[kslghost]

I wouldn't be too surprised if the number was near 50% or so, but the survey was certainly conducted in a poor (read voluntary, not random) manner.

The truth is, the value of a console, and price of it even, is small compared to the overall value of the games spent on a console. That would help explain the fact that only 4% of people said that hardware reliability was a breaking-point issue for them. Not only that, but the value of the console itself is the games, as well as the community.

Face it, X-Box Live is just built more successfully, even with the issues that it has. My 360 failed once, either on ME or Halo, but the sequence to get it fixed wasn't too bad. Considering the amount of abuse (I used to take it people's places and such), it lasted longer than I had expected.

As for the Wii, I know far too many people who let theirs sit in the corner. I love some of the games, but in the end, a lot of amusing things got old.

 

[hillarymakesmecry]

If people would stop standing their 360 upright and stop sticking it inside of a small confined space there wouldn't be any problems with overheating.

 

[david__t]

What is stupid from Microsoft's point of view is that the faliure rate is due to cost cutting in the quality / cooling department. If they had spent a little more on each console to get things right then they would save money in the long term by not having 50% warranty claims. It is painful in the begining to lose money on every console sold (which is something that Sony has only just managed to stop) but once the manufacturing gains are found over the life, you soon make enough profit. Getting a bad name for faliure is far more costly in the long run than spending a little more to make the console bullet proof. I think what annoys people more than anything is the fact that even after several generations of the console, the problem is still not completely solved - hell the console should be perfect by now.