Mouse and keyboard dont work help

Little_7

Prominent
May 29, 2017
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510
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Hi i have a samsung notbook,and my touchpad mouse and keyboard dont work! Its not a hardware problem because when i open the boot setup everything works again my mouse,my keyboard but when i exit and enter my user the mouse pointer is missing and keyboard dont work,i dont have a usb mouse,3 days ago i was tryng to download some softwares and my anti-virus said that i download a malware somehow...i dont know if is a virus help please...
 
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