Thank you for your reply but I don't understand how I'm supposed to do that without being able to get past the load screen. I'm not tech savy at all so I apologize for my ignorance, but my laptop just restarts over and over and wont go past the Acer screen. Is there a way to do another restore by hitting f12 or some other button after i turn it on? the whole problem started when i originally did the restore, it go to a point where it said that the comp was shut down wrong, so i did some research and it told me to pull up the command prompt and change something from a 1 to a 3. i did that and it seemed to be working then the windows install screen got to %64 then restarted. now that's where I'm at now