My Alcatel one touch goes to a black screen and does not allow me to use the touch pad when making calls. have to turn off the

[Neil Parsons]

My Alcatel one touch goes to a black screen when a call is answered and cannot get the touch pad back up. I have to power off to end the call and if I need to leave a message I cannot press 1 to talk etc. because the touch pad is unavailable

 

[webworkings]

You aren't using a screen protector or phone cover by any chance are you? I ask because they can get in the way of the proximity sensor.

 

[Aleksa Zagorac]

Maybe your sensor is broken