My asus laptop with preinstalled windows 8 kept crashing so I tried to reset it I got a message thatthe reset failed

[Molly_Grace]

After that I couldn't start windows at all and the windows 8 boot disk I downloaded didn't work either can anyone please help

 

[Molly_Grace]

Hi the boot disk says its loading files and then seems to just turn off the computer and when I restart I get a message Automatic repair couldn't repair your pc

 

[dodger46]

From whence did you download a Boot Disk? Not from a M'soft site I suspect... Meanwhile what make/model Laptop? There's probably a Recovery Partition accessible from a Function Key to restore your 'top to Factory Settings...

 

[dodger46]

Try tapping F11 when you power on, that's the standard Recovery key for an Asus...

 

[Molly_Grace]

Below are the name and specs of my laptop I have had it for a month


ASUS G75VW

3d Gen Intel® Core i7-3630QM, 2.40-3.40GHz
17.3 " FULL HD 1920x1080
1TB ULTRA SATA Hard Drive
32GB Memory ( DDR3 RAM) MAX 32 GB
Build in Mic and Web Camera !
4GB Total nVidia GeForce GTX 660M 2GB Dedicated
Super Multi 8x DVD+RW -Write DVD and CD
3D Audio with EAX Advanced HD 4.0
4G WiMAX and WIFI A/G/N Wireless Card
Windows 8 64bit

 

[Molly_Grace]

I tried tapping the F11 but it still tries to do and automatic repair

 

[dodger46]

From your Manual

Unless you have created partitions that you want to keep, suggest the second option as that appears to restore the machine to as it left the Factory..

 

[Molly_Grace]

I have tried the f9 key as well it tells me setup failed

 

[dodger46]

Methinks the diagnosis is drifting towards Hardware failure in the form of Hard Drive problems. Ideally if you have another PC capable of burning a disk you would download and burn to disk Seatools for DOS
http/www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/
This would create a bootable disk capable of checking out the functionality of your Hard Drive.
If this is not possible, contact your Vendor with a view to returning the unit for repair.
Meanwhile once you get up-and-running be sure to create
1. Repair Disk
2. System Image
This can be achieved by typing 'Recovery' at your Start Screen, and from Settings choose Windows 7 File Recovery. This screen contains links to both the above. Ideally create on USB Flash drives (Too many failures on DVDs!)

One other possibility is a failed RAM stick, this could be checked by removing one stick at a time to see if matters improve, (but don't void your Warranty by breaking any seals to remove RAM (Unlikely, but just-in-case...)

 

[Molly_Grace]

yeah thanks dodger46 I feel like a right fool about now for not making it a priority to create a repair disk and system image when I got my machine in the first place. I will give the site you mentioned a try the set tools for Dos and thanks for the help I appreciate you taking the time to try and help me.

 

[schoolgirl68]

After that I couldn't start windows at all and the windows 8 boot disk I downloaded didn't work either can anyone please help

Totally same thing happened to me - on basically a brand new laptop. What did you do??

 

[GigaGerard]

My kernel crash on Asus Windows 8 64 bit always happens when npsvctrig.sys "named pipe service trigger provider" is loaded (succesfully the system log says). Issues with npsvctrig can be Googled. Solution none (so far).