when i plug the usb in My scarlert 2i2 will not turn on as in the lights wont come on and my computer wont recognize it. i've tried different ports and reinstalled the drivers but nothing happens. Ive also tried to connect it to a different computer but that dosent work either....this is the second one that ive had this issue with so its getting extremely frustrating for me, any help appreciated, thanks.
1) Did either of the scarletts ever work with any computer?
2) What operating system is the computer that you are trying to use it with?
3) Did you install the relevant software? They have software beyond just the drivers, several applications. I don't know if these are needed or not?
4) Silly question - are you sure that the lights being off means that it is not working? Have you looked for the device in the Device Manager?
Does Focusrite supply tech support? If two different examples of the product have failed to ever work, either something is seriously wrong or you are missing a step or two.