my headphones aren't working

[Christine Charest]

my headphones aren't working, please help me.

 

[nukemaster]

By small thing I am going to guess you mean 3.5mm headphone jack.

Please try right clicking Communications headphones and setting it as default(so you will have NO checkmark on "Speakers and Headphones" and just the check on "Communications headphones").

After that is done, please restart any program that are using sound before trying to see if you have sound(you may also have to adjust the volume).

 

[Christine Charest]

did that and still nothing

 

[nukemaster]

Very strange. do you have another audio control panel with the system. HP has beats audio still?

Do you have multi streaming on.

I just tested on a system with a IDT hd audio codec and as soon as headphones had been plugged in it instantly started to play on them.

Do the notebook speakers MUTE when the headphones are plugged in?

 

[Christine Charest]

yes they mute, and no, don't think there is another. What is multi streaming?

 

[nukemaster]

muti-streaming would allow the headphones to playback different sounds than the computer it self.

Do your headphones have 3 or 4 contacts on the plug? and do they have a built in mic?

 

[Christine Charest]

they are standard, only 2

 

[nukemaster]

I was hoping it was just a cell phone headset causing the issues.

I would highly recommend getting in touch with HP(and maybe trying another set of headphones) at this point. I have very little extra to try over the forums here.

You should set it back to default on speakers and headphones and not communications headphones as I think that should have worked based on other HP systems I was testing on.

Sorry about that.

 

[Christine Charest]

that's ok, tyvm

 

[jarotech]

Hi nukemaster, hi Christine, from what you said when you plug the headphone you have no sound from either the speaker and the headphone.
But without the headphone the sound is coming from the speaker, is that what is happening.

 

[Christine Charest]

yes that's what's happemming

 

[jarotech]

Did you try your headphone with another device (mp3 reader, cell phone). And like nukemaster said trying another headphone with the laptop.

 

[Christine Charest]

I don't have either of those and no, haven't tried another

 

[jarotech]

Ok, from what I deduct, the headphone you are using, you don't know if it is working. Also you don't know if the connector for the headphone in your laptop is working. The problem is either the headphone or the connector in the laptop.

 

[Christine Charest]

ok tyvm

 

[jarotech]

According to your name, are you from around Montréal ?

 

[Christine Charest]

no, my dad was born in Quebec, but not me, I'm in Ontario

 

[jarotech]

If you were in Montréal, I could look at the laptop. But you're too far.

 

[MNeto]

Mr. nukemaster i'm having that same problem with the headphone, but mine, when i put on sound there is no headphone icon, and i've already tried to show disabled, but still no headphone

 

[nukemaster]

Some codecs will not show a headset, but should still work with headphones even when set as speakers.

 

[Samuel Charles-Ellery]

I have the same problem but when audio is supposed to be playing the green bar dose not show i don't know what to do.