My hp laptop won\'t shut down

[silverfox1811]

hi , I have a acer laptop . for some time now it has stop shutting down , so when Im trying to up date soft ware , OR install things on it . I just cant as It will not shut down , to re boot . I have left it for the hole night . over 15H !! and still when I open it back up and swich back on , it still say 'shutting down' arrrrrrrrrrrrrrrrr , can you help ???????


emjstclair@gmail.com

 

[samuelspark]

Try taking out the battery.

 

[silverfox1811]

I did , left if for a hole 24hr ! and then we i put the battery back in , the same thing ! this can go on for day s

 

[samuelspark]

What? So the computer works without the battery? Was it plugged in to the charger?

 

[silverfox1811]

no sorry , that would be cool , what I mean is even when I unplug OR removed the bat;s and go to work IE for a hole day come back plug back in put back the bat;s , it will still say ' shutting down ' . it will keep say that for days , i get boerd and need to use my laptop so , start it up agine , it s only a problem as I am unable to shut it down for software up dates And anti viral updates ,

 

[Gumption]

Right, sorry, let me get this straight.

You can't shutdown your computer using windows. Instead you switch it off manually and reboot it?

 

[samuelspark]

My friend had this problem. Try and open cmd and type in "shutdown /f /s /t 0"

 

[silverfox1811]

OK , thanks . I not at home now I will try later . your last but one reply seems OK , but it dose not seem to work , ill try this one and let you no how I get on .

 

[ryo ren dggh]

me too....my laptop can't be open... because I do not shutdown the laptop...who can help me...