My laptop is not connecting to the net despite the router working.


Nov 22, 2017
I have a Dell Inspiron 3521. My laptop is showing a strong internet connection yet none of the browsers are connecting to the internet. I tried all the command prompt commands given on the Windows web page and still no luck. I even tried using my mobile data on the laptop through USB and even then the 'page unavailable' message shows up. Any help would be really appreciated.
So then it isn't getting internet. If all the browsers get nothing, then you aren't accessing the net. So even though it may seem to say you have signal, you actually may not. Especially if the internet has gone out (not on your end, on ISPs end). Many modems/routers will not show this unless they are rebooted. Odd, I know, but it happens a lot.

Try restarting your modem and see if your connection changes. If you still have no internet after that, then I would contact your carrier/service provider and find out what is going on.

You can also try the following...

1. Go to "Control Panel".

2. Next go to "Network and Internet" and then "Network and Sharing".

3. Now click on "Manage Wireless Networks".

4. On this screen, remove all wireless connections by "right clicking" on it and select "Remove network" from the drop down menu.

5. After doing this, close the open windows and reboot the computer.

6. Once the computer is fully reloaded, scan for the "WiFi networks".

7. Click on the available network that you want to access and select "connect".

8. It takes a moment, but then you will be asked to give a password for your WiFi connection. Type in the password and click the "connect" button.

It should now be connected.

NOTE: If this doesn't work, you may want to reset your modem/router, and then once it is fully loaded again, repeat the above steps.

If this doesn't work, test seeing if your laptop will connect via Ethernet. If so, then your WiFi card may be going. You can either look to replace it/have it replaced, or get an external (plugs in via USB) WiFi card.

Another way to try it is to...

1. Go to "Settings".
2. Click on "Network & Security" and then click on "WiFi".
3. Now click "Manage known networks".
4. Select the WiFi connection you want to remove.
5. Click the "Forget" button.
6. After doing this, close the open windows and reboot the computer.
7. Once the computer is fully reloaded again go to "Settings".
8. Click on "Network & Security" and then click on "WiFi".
9. Now click "Manage known networks".
10. Click "Add a new network" and enter the network name.
11. Using the drop-down menu, select the "network security type".
12. Check the "Connect automatically" option.
13. Now check the "Connect even if the network is not broadcasting" option and click "Save".

Once you have completed these steps, whenever the device is within range of that particular network, it should automatically connect to it.
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