My LG X Power froze, shut off and isn't turning on again

[Mark_238]

Today I was watching YouTube on my LG X Power phone and when I clicked on a video, the screen froze then 20 seconds later, the screen went blank (it's emitting light but no picture) and a few seconds later it went dark. At the time it was around 70% charged I put the charger in, but it's still not turning on, even after an hour. The phone was working fine before, the only weird thing was Instagram stories froze the screen (but only the one from the instagram official account.) I'm not sure what to do or whats going on so please help.

 

[webworkings]

Try the following and see if it will turn on.

1. Remove the battery.
2. Press and hold the "Power" button for 20 seconds.
3. Now put the battery back in.
4. Plug it in to charge and allow it to fully charge before turning it on.

If this doesn't help, then test the charger cord to see if it is good. Either try your cord in another device, or try another devices cord on your device.

Should that not be the problem, then check the battery to see if it needs replacing.

NOTE: Yes, I know some phone batteries are not so easy to get to, on some devices. In such a case, make sure that your phone is not under warranty still before you try opening it up yourself. If it is under warranty, then contact the manufacturer first.

 

[bahodge243]

I had the exact same problem a few days ago, I tried taking it apart and making sure all the ribbon cables were connected securely. And it still will not turn on. It has nothing to do with the battery, although when mine shut off I could get it to show something for a second, but it will not show again. It was a battery symbol with a question mark as if it didn't have a battery in it. But I know it did because it showed that symbol with a battery in the phone, and no charger connected. There's something wrong internally. Better just to replace it.