My new Asus Laptop is stuck in a restart loop and It wont come out of it. I can use f2 to use utility, but I cant do anything

Status
Not open for further replies.

Rocket_Ship

Commendable
Dec 22, 2016
1
0
1,510
0
Screen Size
17.3 inches
Screen Resolution
1920 x 1080
Processor
2.6 GHz Intel Core i7
RAM
16 GB SO-DIMM
Memory Speed
2133 MHz
Hard Drive
1 TB mechanical_hard_drive
Chipset Brand
nvidia
Card Description
dedicated
Wireless Type
802.11B, 802.11G, 802.11n

Other Technical Details
Brand Name
EXcaliberPC
Series
ROG STRIX GL702
Item model number
GL702VM-DB71
Hardware Platform
PC
Operating System
Microsoft Windows 10
Item Weight
6 pounds
Color
Black
Processor Brand
Intel
Processor Count
4
Computer Memory Type
GDDR5
Hard Drive Interface
Serial ATA
Hard Drive Rotational Speed
7200 RPM
Voltage
19.5 volts

It's stuck in a restart loop. I'm wondering if there's a way to reset it?
Thanks
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.
 

willleach

Prominent
Feb 21, 2017
4
0
510
0
I managed to fix a similar problem on my ASUS which was stuck at the BIOS screen.

None of the other suggestions online or from tech support had worked but this did:

It was caused simply by static!

Unplug the power and drain the battery fully to 0 charge. (alternatively if you can remove the battery, this should work).

Once its full de-powered, hold down the power button for 30 seconds to flush any staic from the unit. then reconnect the power and try powering up whilst holding F8. I kept holding F8 until windows launched.


Now the unit is back to normal. Hope this helps someone!
 

SakuraSnowfall

Prominent
Jul 9, 2017
1
0
510
0
Too late to help you but for those having similar boot loop issues.. press and hold f9 as soon as power on.. and TADA the illusive recovery window!! Took me 10 hours of rage to find it, and google knew nothing besides recovery disc.. which I don't have :(.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
E Laptop Tech Support 1
TheKiwi01 Laptop Tech Support 3
chippy-mx Laptop Tech Support 2
S Laptop Tech Support 1
N Laptop Tech Support 2
justin0106 Laptop Tech Support 7
Radishfarmer Laptop Tech Support 1
E Laptop Tech Support 1
D Laptop Tech Support 4
J Laptop Tech Support 1
A Laptop Tech Support 1
S Laptop Tech Support 1
K Laptop Tech Support 6
P Laptop Tech Support 1
K Laptop Tech Support 1
R Laptop Tech Support 1
L Laptop Tech Support 5
B Laptop Tech Support 1
M Laptop Tech Support 1
U Laptop Tech Support 1

ASK THE COMMUNITY