My NEW Lenovo Legion Y720 keep getting the blue screen while playing games

MAAT999

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Apr 15, 2017
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My NEW Lenovo Legion Y720(i7) keep getting the blue screen while playing games(Specifically PUBG)
This is my second day with this laptop,after i downloaded PUBG excited to play ,went to the lobby but as soon as the game starts I get the blue screen.
I tried updating my gpu (clean install)
but it didnt to work.
I saw a guy telling me to update the bios ,i don't know how and even if i did ,im scared this would void the warranty.BTW this is windows 10 if it matters.
Did I mention that this is a brand new laptop?
just checkin'
 

MAAT999

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Apr 15, 2017
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i'm not sure, next time it pops up ill tell you
 

Corwin65

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Nov 2, 2015
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Brand new, blue screen, me, i'd return it.

You paid a premium for a laptop that is brand new. Get your money's worth and think about taking it back to the store.
 

MAAT999

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Apr 15, 2017
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too bad it was a gift..

 

MAAT999

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its Memory_management ,so it does have to do with memory?
 

Greg Gregorich

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Feb 13, 2014
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yes when memory have faults it goes to blue screen,but in your case i suggest that your returned it have warranty.
 

MAAT999

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but most times it says system_service_exception

 

MAAT999

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Apr 15, 2017
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tried it but still,can this be becuase of pubg as it is an early access game?


 

MAAT999

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Apr 15, 2017
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what does overclocking software mean?
and BTW
this problem only happened when playing the game any light game like minecraft or csgo is OK.
then i tried fixing it by downloading drivers from diver easy which made it worse ,was a really bad move>..
and then i tried formatting the whole laptop to factory setting buuuut got stuck at 31% every single time.
my questions are :(BTW im returning it)
Will any of this void the warranty?
and why does resetting the laptop keep getting stuck at 31%?

 

MAAT999

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Apr 15, 2017
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I am returning it already,just in the process of it ,my pc is not working and IM desperate to play games right now...
 
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