Question My PC freezes after exiting game - Please help!

Mar 23, 2020
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My PC freezes after exiting new games - Please help!
Every time I exit a new game the PC freezes shortly after. I would play the game for some time, everything works perfectly fine, but shortly after I close the game the PC freezes all of the sudden and I can't open any programs or interact with anything and “Ctrl-Alt-Delete” does nothing. I must restart the PC to be able to do anything again. It has been a problem from day 1, since I builded my PC a month ago, and the PC is build with brand new components. The PC does not freeze after exiting old games as "Baldurs Gate Enhanced Edition" (2012) or "Magic Duels" (2015) It freezes after exiting "CS - Global Offensive" and "Battlefield V" (2018) and Tomb Raitor (2018). I hope you can help me!

I have tried the following:
  • I installed the newest drivers using the "AMD Driver Auto-Detect Toll"
  • Running the game in "windowed mode", instead of running it in "full-screen"
  • I have played the games in 60 hz and 75 hz with the same result.
Can it be a Windows 10 Fullscreen Games Issue, because I use a widescreen monitor? The GPU and CPU temp are ok.

My system is:
Monitor (Widescreen): LG 29WK600 (60-75 HZ)
I have windows 10 pro installed on ssd
Motherboard: Asus Tuf Gaming x570-plus wifi
GPU: AMD Radeon rx 5700 powercolor red dragon 8gb
CPU: AMD Ryzen 7 3800x
Water cooling fan: NZXT Kraken X62
CASE: NZXT H500
Ram: 2 x 16GB G.Skill Trident Z 3600 DDR4
Storage: 1TB m.2 SSD
Power: Seasonic Focus plus 850 Gold
 
Is the BIOS up to date?

Anything overclocked?

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

all power cables are connected correctly? GPU, motherboard

check the event viewer of windows for errors

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

use ddu uninstaller and reinstall the latest graphics driver

run the RAM @2133MHz to check if it happens then too

check the hard drive for errors with its manufacturer´s tool
 
Reactions: Freddylicious4u
Mar 23, 2020
3
1
15
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Hey Helpstar!
Thanks you so much for your respons and help! <3

 
Reactions: helpstar
Mar 23, 2020
3
1
15
0
Update: The PC froze again. I tried to run a "Clean boot" without Bullguard antivirus interfering. It seems to have fixed the problem. I will try to uninstall Bullguard and get Avast antivirus instead.
 
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