My Thinkpad X40's frame is not flush with the screen - any..

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Archived from groups: ibm.ibmpc.thinkpad,comp.sys.laptops (More info?)

I just noticed today that my new X40's screen has a small gap where it
enters the frame on the bottom. Also, the piece of plastic over the
status lights below the screen appears to be peeling away. All in all,
it looks like the bottom part of the case is not 100% flat, but
slightly warped/bowed out (when I look down from the top of the
screen, I can see the edge of the LCD itself where it rests against
the inside of the frame).

I'm just about at my 30 day return period, and I'm a bit of a
perfectionist. This problem doesn't ruin anything, but for the price I
paid for this thing, I'd think details like this would be watched by
IBM. Also, I don't like the idea of dust or random bits of stuff
falling between the screen and the frame.

Anyone else have these problems? And would you think it's worth
returning to IBM if they would replace it for a new one? I've only
got 1 bad pixel in this one, and would worry about getting a unit with
more of them, or more warping, etc.
 
G

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Archived from groups: ibm.ibmpc.thinkpad,comp.sys.laptops (More info?)

Interesting what you say about the poor build quality.
Id register a complaint with IBM asap. the reason? IBM dont make their
laptops anymore, and once they start down this road, the production is
out of their day to day control. Whoever did the injection moulding may
have used an inferionr plastic, or the design team may have missed the
dimension there, and consequently the lack of material will be there
till the moulding die is deepened.
now my guess is that they IBM are now building down to a price, not
up to a quality like theyused to do.
Over here in the UK IBM will honour a warranty IF the point at issue is
registered on their system before the warranty runs out.

Keep us all posted as to your progress.


Anonymous User wrote:
> I just noticed today that my new X40's screen has a small gap where it
> enters the frame on the bottom. Also, the piece of plastic over the
> status lights below the screen appears to be peeling away. All in all,
> it looks like the bottom part of the case is not 100% flat, but
> slightly warped/bowed out (when I look down from the top of the
> screen, I can see the edge of the LCD itself where it rests against
> the inside of the frame).
>
> I'm just about at my 30 day return period, and I'm a bit of a
> perfectionist. This problem doesn't ruin anything, but for the price I
> paid for this thing, I'd think details like this would be watched by
> IBM. Also, I don't like the idea of dust or random bits of stuff
> falling between the screen and the frame.
>
> Anyone else have these problems? And would you think it's worth
> returning to IBM if they would replace it for a new one? I've only
> got 1 bad pixel in this one, and would worry about getting a unit with
> more of them, or more warping, etc.
 
G

Guest

Guest
Archived from groups: ibm.ibmpc.thinkpad,comp.sys.laptops (More info?)

I don't have either problem with my X40. Return it.

Tom
"Anonymous User" <googleTrashBin@yahoo.com> wrote in message
news:39af109b.0406192044.38ff7a19@posting.google.com...
> I just noticed today that my new X40's screen has a small gap where it
> enters the frame on the bottom. Also, the piece of plastic over the
> status lights below the screen appears to be peeling away. All in all,
> it looks like the bottom part of the case is not 100% flat, but
> slightly warped/bowed out (when I look down from the top of the
> screen, I can see the edge of the LCD itself where it rests against
> the inside of the frame).
>
> I'm just about at my 30 day return period, and I'm a bit of a
> perfectionist. This problem doesn't ruin anything, but for the price I
> paid for this thing, I'd think details like this would be watched by
> IBM. Also, I don't like the idea of dust or random bits of stuff
> falling between the screen and the frame.
>
> Anyone else have these problems? And would you think it's worth
> returning to IBM if they would replace it for a new one? I've only
> got 1 bad pixel in this one, and would worry about getting a unit with
> more of them, or more warping, etc.
 

Rick

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Oct 14, 2003
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Archived from groups: comp.sys.laptops (More info?)

"Anonymous User" <googleTrashBin@yahoo.com> wrote in message
news:39af109b.0406192044.38ff7a19@posting.google.com...
> I just noticed today that my new X40's screen has a small gap where it
> enters the frame on the bottom. Also, the piece of plastic over the
> status lights below the screen appears to be peeling away. All in all,
> it looks like the bottom part of the case is not 100% flat, but
> slightly warped/bowed out (when I look down from the top of the
> screen, I can see the edge of the LCD itself where it rests against
> the inside of the frame).
>
> I'm just about at my 30 day return period, and I'm a bit of a
> perfectionist. This problem doesn't ruin anything, but for the price I
> paid for this thing, I'd think details like this would be watched by
> IBM. Also, I don't like the idea of dust or random bits of stuff
> falling between the screen and the frame.
>
> Anyone else have these problems? And would you think it's worth
> returning to IBM if they would replace it for a new one? I've only
> got 1 bad pixel in this one, and would worry about getting a unit with
> more of them, or more warping, etc.


The peeling plastic over the status lights is likely protective and meant to
be removed much like what's over the screen of a new cellphone. The fact
that you've got a warped/bowed screen may just be something not properly
snapped together. I'd place a service call. If you're in the US the number
to call is 1-800-772-2227.

Rick
 
G

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Guest
Archived from groups: comp.sys.laptops (More info?)

In article <10dcbrd9s162ef1@corp.supernews.com>, Rick <rick@rick.net> wrote:
>The peeling plastic over the status lights is likely protective and meant to
>be removed much like what's over the screen of a new cellphone.

No, the plastic of the status display ITSELF is peeling
off. I noticed the glue coming off behind it.

>The fact
>that you've got a warped/bowed screen may just be something not properly
>snapped together. I'd place a service call. If you're in the US the number
>to call is 1-800-772-2227.

And that I shall -- I called support today and they
told me to call Sales.

- Tim

--
 
G

Guest

Guest
Archived from groups: comp.sys.laptops (More info?)

In article <10dcbrd9s162ef1@corp.supernews.com>, Rick <rick@rick.net> wrote:
>"Anonymous User" <googleTrashBin@yahoo.com> wrote in message
>news:39af109b.0406192044.38ff7a19@posting.google.com...
>> I just noticed today that my new X40's screen has a small gap where it
>> enters the frame on the bottom. Also, the piece of plastic over the
>> status lights below the screen appears to be peeling away. All in all,
>> it looks like the bottom part of the case is not 100% flat, but
>> slightly warped/bowed out (when I look down from the top of the
>> screen, I can see the edge of the LCD itself where it rests against
>> the inside of the frame).
>>
>> I'm just about at my 30 day return period, and I'm a bit of a
>> perfectionist. This problem doesn't ruin anything, but for the price I
>> paid for this thing, I'd think details like this would be watched by
>> IBM. Also, I don't like the idea of dust or random bits of stuff
>> falling between the screen and the frame.
>>
>> Anyone else have these problems? And would you think it's worth
>> returning to IBM if they would replace it for a new one? I've only
>> got 1 bad pixel in this one, and would worry about getting a unit with
>> more of them, or more warping, etc.
>
>
>The peeling plastic over the status lights is likely protective and meant to
>be removed much like what's over the screen of a new cellphone. The fact
>that you've got a warped/bowed screen may just be something not properly
>snapped together. I'd place a service call. If you're in the US the number
>to call is 1-800-772-2227.

Hi Rick...

Did you see the message where I said the actual display MASK (the plastic
that has the status icons on it itself), not a covering piece, is what's
peeling off?

Anyway, that's no longer the number to call (according to the recorded
message on it), just so you know.

Anyway, I spoke with Tech Support and Cust Support, and both said there's
nothing they can do short of returning it and replacing it, and they
can't do any special check on a new unit to see if it has the same
defects. I asked how I could make a complaint, and they said all they
could do was add the complaint to my order history.

Do you know of any way I could makea high-level complaint about
build quality? Someone who has something to do with liasing with the
company they outsource the building of laptops to?

- Tim

--
 
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