my toshiba laptop has a blue screen and I cannot get it to go into safe mode

[cyber man]

My toshiba laptop malware remover updated a driver I don't have and I got a blue screen and it won't let in safemode at all ,if I could get in safemode I could fix the problem.

 

[Paul NZ]

? Why would a malware remover update a driver? Sounds like malware or something dodgy. Whats this program called?

WHAT does the blue screen say?