Netflix not working on Samsung SmartTV model: UN32H5201AF

[MirandaKay24]

I just got this TV and it will not let me use netflix, which was preinstalled app so i cannot just uninstall and re-do it that way. I have tried multiple ways but nothing is working.it keeps saying it cannot connect to netflix

 

[kanewolf]

Is this a USA problem or foreign? Do any of the other web apps work?

 

[MirandaKay24]

Is this a USA problem or foreign? Do any of the other web apps work?

All other apps work fine that i have used at least. but i did just get it out yesterday so i haven't tried many. and I am in the USA

 

[kanewolf]

Are you doing anything unusual with the DNS settings on your router?
Do you even get the Netflix login screen?
Have you checked to see if there is a firmware update for your TV?

 

[MirandaKay24]

Are you doing anything unusual with the DNS settings on your router?
Do you even get the Netflix login screen?
Have you checked to see if there is a firmware update for your TV?

I am at college so i am connected through their wireless internet.
I do not ever get to a login screen. I just comes up with an error saying it cannot connect. When i go to the more details there is a log out and when i click that the same error message comes up.
The TV says it is up to date, unless im not looking at the right thing.

 

[kanewolf]

Could be that college has blocked Netflix since it is a bandwidth hog. Can you get to Netflix on a laptop?

 

[MirandaKay24]

Could be that college has blocked Netflix since it is a bandwidth hog. Can you get to Netflix on a laptop?

Netflix works perfectly fine on my Laptop.

 

[kanewolf]

Could be that college has blocked Netflix since it is a bandwidth hog. Can you get to Netflix on a laptop?

Netflix works perfectly fine on my Laptop.

I think you will have to ask the IT folks at college. Probably nothing anybody here can do to help....

 

[MirandaKay24]

Could be that college has blocked Netflix since it is a bandwidth hog. Can you get to Netflix on a laptop?

Netflix works perfectly fine on my Laptop.

I think you will have to ask the IT folks at college. Probably nothing anybody here can do to help....

Alright, Thank you anyways!

 

[aemjarman]

Is this a USA problem or foreign? Do any of the other web apps work?

All other apps work fine that i have used at least. but i did just get it out yesterday so i haven't tried many. and I am in the USA

Same here. Samsung response.. contact netflix.. Netflix says contact samsung... lame.

 

[JonF]

I am having yhe same problems with a UN65H7150 fresh out the box.The system connects perfect to the internet but can't reach any of yhe 4 Netflix servers, error code nw 4-8. I have updated the firmware to the latest version,still no success.All othe apps like Amazon or Hulu work just fine and I can stream YouTube content without any problems. I tried the uninstall taked about in a different thread but that did not work.

 

[Jayde24]

Not an answer, but i was wondering if you might have solved this issue? i'm having the exact problem with mine and nothing i do seems to help.
Thank you in advance for any help.
Jayde.

 

[john-1]

I just got this TV and it will not let me use netflix, which was preinstalled app so i cannot just uninstall and re-do it that way. I have tried multiple ways but nothing is working.it keeps saying it cannot connect to netflix

I got the solution from Samsung customer service 😱pen the hub,press the Samsung apps icon,then every app which needs update will have an arrow,press the first one with arrow and hold for 5 sec,it will open a drop menu,select update,then select all. do this once a month. it worked for me

 

[jsmithepa]

Of course every device update procedure is different. All you had to say is KEEP APP UPDATED.

 

[john-1]

Of course every device update procedure is different. All you had to say is KEEP APP UPDATED.

 

[john-1]

I got the solution from Samsung customer service😱pen the hub, click on the apps icon which is 1st to the left, u will see some apps with arrows, they need to be updated, including Netflix. Press on the 1st app with arrow and keep pressed for 5 sec, u see drop down menu, click update all, then open the Netflix. It worked for me, maybe you have to open the browser 1st, though. Check Samsung simulator. com