Solved! new hyperx cloud alpha not working

Jul 25, 2018
I bought a Hyper X Cloud Alpha headset and it's only working on one earpiece.
I have only ever bought USB headsets and this one uses the audio/mic jacks.
The MIC and the right earpiece does not work. The headset works on my phone no problems. The customer service on their support told me a Cloud II USB control box.
Would it be better to try one of those or try a new sound card?

my pc is a bit old and I did have to buy a network card when windows 10 came out.
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