number 4 on keyboard wont type (numpad is fine though)

[Mochithecat]

for some unexplained reason, the 4 key on my laptop (msi ge72 2qc apache)
just stopped registering whenever i try to enter in a 4 from it (the row above the qwerty keys).

the shift+4 still enters $ and programs where i would say configure a hotkey still recognizes when the 4 is pressed at least.

does anyone know what could cause this or how to fix it?

 

[webworkings]

Well if the laptop was dropped, something was dropped on the keyboard, liquid got in, or something else got in (food etc) that could cause it, but then it makes it very odd that it will work for the $.

Try this..

1. Uninstall the keyboard driver.
2. Reboot the computer. (Yes, without reinstalling the driver just yet.)
3. When the computer restarts it should reinstall the driver on its own.

 

[Mochithecat]

Well if the laptop was dropped, something was dropped on the keyboard, liquid got in, or something else got in (food etc) that could cause it, but then it makes it very odd that it will work for the $.

Try this..

1. Uninstall the keyboard driver.
2. Reboot the computer. (Yes, without reinstalling the driver just yet.)
3. When the computer restarts it should reinstall the driver on its own.

this unfortunately didnt work, though im not sure if i should have clicked "delete the driver software for this device" box too. since this is a laptop keyboard, would that make it not reinstall on its own?

 

[webworkings]

You should only have to click "Uninstall".

 

[Mochithecat]

so nobody knows of any other possible solutions?

 

[rgd1101]

https/www.msi.com/Laptop/GE72-2QE-Apache.html#hero-overview
"SteelSeries Engine is an app that transforms your keyboard in to a lethal gaming weapon. Here, you can customize each individual key, create different macros, manage keyboard lighting and customize the keyboard to your liking."
check to see if there a macro setup

 

[Mochithecat]

https/www.msi.com/Laptop/GE72-2QE-Apache.html#hero-overview
"SteelSeries Engine is an app that transforms your keyboard in to a lethal gaming weapon. Here, you can customize each individual key, create different macros, manage keyboard lighting and customize the keyboard to your liking."
check to see if there a macro setup

this was worth a shot, but sadly, that program only works with externally connected peripherals and not built in laptop keyboards, so im still stuck.

 

[webworkings]

Query, have you tried connecting an external keyboard and see if you get the same issue or not?

 

[Mochithecat]

Query, have you tried connecting an external keyboard and see if you get the same issue or not?

no, but ill try it when i get home though. if it doesnt work there for some reason, i guess it would say a lot about whats wrong.

 

[webworkings]

That was my thinking. And if it works fine on the external one, it would show that the problem is the attached one.

 

[Mochithecat]

That was my thinking. And if it works fine on the external one, it would show that the problem is the attached one.

i just tried another keyboard, the 4 key wasnt working on it either.

 

[webworkings]

See now that is completely odd. If it was a physical problem, then the external keyboard should have been fine. Which makes me think back to the drivers.

 

[Mochithecat]

See now that is completely odd. If it was a physical problem, then the external keyboard should have been fine. Which makes me think back to the drivers.

im honestly glad that its not a physical problem. personally, i kinda ruled that out at first when i could still use $.
it means that fixing it should not require replacing anything physically. a little ago on the msi website, someone suggested reinstalling the scm which is the system control manager. (brightness, battery configs, webcam toggle etc). im a bit hesitant to think this will fix it, but im otherwise out of things to try at the moment.

 

[webworkings]

I wouldn't think it would be that, but I am at a bit of a loss at this point myself.

 

[Mochithecat]

well, i have a work around for this problem finally. its stupid, but a small line in an autohotkey script mapped my 4 key to numpad 4, so at least i dont need to keep turning on numlock to use it anymore. i still dont know whats wrong with the main registry though.

https/www.dropbox.com/s/s0cuqwyvbltxvrt/numkey.ahk?dl=0

 

[webworkings]

Glad you got it working, but you are right that is a really odd problem.

 

[Mochithecat]

Glad you got it working, but you are right that is a really odd problem.

thanks though its not the perfect workaround either. $ doesnt work while the hotkey is active for instance as its remapping any instance of the 4 key. im ok with it mostly because i dont need it all the time though the only workaround for that i can think of is trying to map another key like the * near the numlock as its a different key than say the * from the 8 key. its all more convoluted than i would like to be honest.