Overheating Galaxy S6

[HuynhNam192]

My girlfriend was using Galaxy S6, specifically using Facebook messenger, while charging it when she received a pop up saying that the phone was overheating, and it would close out of her apps to cool down, and disable charging. She unplugged her phone from the charge but plugged it back in almost immediately, then the phone had shut down. It's been around 40 minutes from the time I'm posting this, and the phone feels cool now, but still gives the overheating message. It also refuses to charge while off, displaying a red warning symbol over the battery. At one point, the phone suddenly booted into what sounded like ODIN mode, so she turned it off of ODIN mode. It turned on again, at a higher percentage, and said that it paused charging because of the high battery temperature. Is there any way we can fix this? I can provide more information if more is needed. AT&T Galaxy S6

 

[webworkings]

It sounds a lot like you have something on the phone that you shouldn't. Bad app, malware, virus, etc.

Try starting up the phone in "Safe Mode" and see if the problem stops. If it does, then it is probably a bad app or other malware. You should also try running a few anti-malware and anti-virus programs to see if that will resolve it.

Worst case, if none of these works, do a "Hard Reset" of the phone. Just be sure to save that as a last resort, as it will wipe all data on the phone to reset it.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.