PC surround sound not working

[HoldmysunnyD]

Hello,

I just set up my system with a new motherboard, which carries Realtek HD audio. I tried plugging in my Logitech Z5500 into my system, and I can only get sound output on the left and right front speakers during output tests (both in the realtek hd manager and in the windows speaker configurator). The center, rear left, rear right, and subwoofer are not generating any output. I am running Windows 7 Ultimate 64 bit edition. I have checked the wires to the speakers and they are all secure.

 

[smorizio]

is the rear channel and sub plugged into the right ports on the soundcard and in real control panel is surround sound clicked.

 

[boju]

how are the audio wires connected to the pc?

 

[HoldmysunnyD]

is the rear channel and sub plugged into the right ports on the soundcard and in real control panel is surround sound clicked.

I don't see an option to click surround sound. The speaker configuration in real is set to 5.1 speaker. The rear channel and sub are plugged into the right colors. I tried swapping them to no avail

 

[boju]

if you open up windows sound and going to playback devices, click on speakers icon. Will have realtek high definition audio as default device. Click on that and click configure.

Do you have a selection for 5.1 here?

 

[boju]

Windows sound manager: playback devices - notice configure lower left corner.

speaker configuration:

Realtek audio manager will have similar settings if you click on speakers icon that will change window's settings as well. Not sure about real player.

 

[HoldmysunnyD]

Windows sound manager: playback devices - notice configure lower left corner.

speaker configuration:

Realtek audio manager will have similar settings if you click on speakers icon that will change window's settings as well. Not sure about real player.

It is set to 5.1 in windows audio device manager and realtek audio manager. Clicking on the speakers yields no sound except for left and right.

 

[boju]

im not sure what else is going on, this might help you http/forums.logitech.com/t5/Speakers/Z-5500-Realtek-Windows-7-Proper-Setup/td-p/462511

 

[HoldmysunnyD]

Aaand now I feel like a gigantic moron. Thank you, you have fixed my issue!

 

[boju]

what was it different coloring on the back audio plugs not matching?

 

[HoldmysunnyD]

what was it different coloring on the back audio plugs not matching?

No, it was the settings on the control pod.

 

[ToastyBuns]

what was it different coloring on the back audio plugs not matching?

No, it was the settings on the control pod.

how did you fix it?

 

[boju]

he didnt fix anything, just misunderstood the controls the speaker set uses.

 

[ToastyBuns]

he didnt fix anything, just misunderstood the controls the speaker set uses.

I have the same problem though and i can't seem to be able to fix it.

 

[boju]

just plug the audio cables into the right audio jacks, set windows to 5.1 and make sure the the switch at the back of the control pod is set to 6 channel direct.

http/logitech-en-amr.custhelp.com/app/answers/detail/a_id/9692/~/configuring-surround-sound-with-z-5500-on-desktop-computer

 

[ams10]

I had this problem with my 5.1 and I searched for the answers everywhere. Nothing worked for me. I had changed the jacks, switched environment into room mode. Nothing worked. When you change environment into room it will play all the sound in the configure tab. But those sounds are not exactly from the right speaker. Even if we only connected via one cable,ie 2.1 it will play all test sounds, which means the system is not surround actually. I ended up with this and was thinking not to play via 5.1, instead just use 2.1. But I finally found a real solution which worked for me. CONNECT ALL WIRES CORRECTLY. Instead of turning the speaker system into 5.1 just keep it in thr initial condition when it is on. You dont have to change any settings. Just turn on yhr speakers. It worked for me and I'm very happy now. You dont want to change the environment too.. perfectly working. I hope this will help.. sorry for my bad english. Try this method. Thank you !!